Dispute Resolution Specialist

Allianz; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work

Career development

Employee discounts

Well-being programs

Job summary

Allianz is seeking a Dispute Resolution Specialist – Consumer for multiple Australian locations. The role involves resolving end-to-end customer disputes with AFCA, conducting investigations, and preparing high-quality responses for customers and internal stakeholders.

You will bring extensive experience in General Insurance dispute resolution, strong communication skills, and a proactive approach to improving processes.

Qualifications

• Extensive experience in dispute resolution within General Insurance industry.
• Strong knowledge of relevant legislation, regulations, and industry standards.
• Excellent written and verbal communication skills.
• Ability to manage a portfolio of complex cases.

Responsibilities

• Resolve and manage end-to-end customer disputes with AFCA in line with company policies, procedures, and regulatory requirements.
• Conduct detailed investigations, assess evidence, and make sound decisions in line with policy coverage, legislation, and regulatory requirements.
• Prepare high-quality written responses, submissions, and correspondence for customers, AFCA, and internal stakeholders.
• Act as a trusted dispute resolution specialist, providing technical expertise and guidance across the business.
• Engage with customers and stakeholders to resolve complex issues while advocating for appropriate outcomes.
• Identify complaint trends, risks, and improvement opportunities to strengthen dispute resolution processes and customer outcomes.

Job description

DISPUTE RESOLUTION SPECIALIST – CONSUMER – MULTIPLE LOCATIONS

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well‑being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

Resolve and manage end to end customer disputes with AFCA in line with company policies, procedures, and regulatory requirements

Conduct detailed investigations, assess evidence, and make sound decisions in line with policy coverage, legislation, and regulatory requirements.

Prepare high-quality written responses, submissions, and correspondence for customers, AFCA, and internal stakeholders.

Act as a trusted dispute resolution specialist, providing technical expertise and guidance across the business.

Engage with customers and stakeholders to resolve complex issues while advocating for appropriate outcomes.

Identify complaint trends, risks, and improvement opportunities to strengthen dispute resolution processes and customer outcomes.

About You

Extensive experience in dispute resolution within General Insurance industry, with strong knowledge of relevant legislation, regulations, and industry standards.

Proven experience managing customer complaints and disputes, including exposure to AFCA matters.

Strong technical understanding of general insurance products, claims handling, policy interpretation, and industry regulations.

Excellent written and verbal communication skills, with the ability to prepare responses and confidently engage with customers.

Strong time management, organisational, and prioritisation skills, with the ability to manage a portfolio of complex cases.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day!

Work‑life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’***************@gmail.com’” or ’***************@yahoo.com’, it is not from Allianz and may likely be a scam.

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

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