Consumer Insurance Dispute Resolution Specialist

Allianz; Sydney; Hybrid; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work

Career development

Employee discounts

Well-being programs

Job summary

Allianz is seeking a Dispute Resolution Specialist – Consumer for multiple Australian locations. The role involves resolving end-to-end customer disputes with AFCA, conducting investigations, and preparing high-quality responses for customers and internal stakeholders.

You will bring extensive experience in General Insurance dispute resolution, strong communication skills, and a proactive approach to improving processes.

Qualifications

• Extensive experience in dispute resolution within General Insurance industry.
• Strong knowledge of relevant legislation, regulations, and industry standards.
• Excellent written and verbal communication skills.
• Ability to manage a portfolio of complex cases.

Responsibilities

• Resolve and manage end-to-end customer disputes with AFCA in line with company policies, procedures, and regulatory requirements.
• Conduct detailed investigations, assess evidence, and make sound decisions in line with policy coverage, legislation, and regulatory requirements.
• Prepare high-quality written responses, submissions, and correspondence for customers, AFCA, and internal stakeholders.
• Act as a trusted dispute resolution specialist, providing technical expertise and guidance across the business.
• Engage with customers and stakeholders to resolve complex issues while advocating for appropriate outcomes.
• Identify complaint trends, risks, and improvement opportunities to strengthen dispute resolution processes and customer outcomes.

Job description

Allianz is seeking a Dispute Resolution Specialist – Consumer for multiple Australian locations. The role involves resolving end-to-end customer disputes with AFCA, conducting investigations, and preparing high-quality responses for customers and internal stakeholders.

You will bring extensive experience in General Insurance dispute resolution, strong communication skills, and a proactive approach to improving processes.