Dispute Resolution Specialist

Allianz; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A global insurance leader is seeking a Dispute Resolution Specialist in Melbourne, VIC. The role involves conducting reviews of disputes, engaging with stakeholders for resolutions, and formally representing the company at conferences. Ideal candidates should have experience in dispute resolution and strong communication skills. Join us to contribute to work that supports sustainability and well-being.

Qualifications

• Experience in dispute resolution and knowledge of relevant policies.
• Strong communication skills for engagement with various stakeholders.
• Ability to represent the company in formal settings.

Responsibilities

• Conduct the review of disputes ensuring sound decisions.
• Engage with employers and representatives for early resolution.
• Represent the company at conciliation conferences.

Job description

Overview

Dispute Resolution Specialist – Personal Injury – Melbourne, VIC

Allianz is a leading global insurance and asset management brand focused on care for customers, the planet, and each other. We offer an inclusive workplace with opportunities for lifelong learning, development, and global mobility. Join us to contribute to meaningful work that supports sustainability, mental health, and well-being.

To conduct the review of disputes to ensure the decision is technically sound and to provide a strategy on how to progress the dispute. Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate early resolution. Formally represent Allianz at conciliation conferences in accordance with WorkSafe and AAL policies and procedures. Support the Targeted Dispute Resolution (TDR) Program as required. Ensure dispute resolution practices comply with Allianz/WorkSafe licence requirements. Keep systems updated with initial reviews, pre-conciliation reviews and outcomes within set timeframes. Provide superior customer service to all parties. Identify skill gaps in technical and legal matters and provide input on training needs in collaboration with the team manager. Attend the monthly Technical & Legal Management Meeting to share feedback for capability improvement.