Dispatch & Scheduling Coordinator

Ruttley Services; Unanderra; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ruttley Services in Unanderra, NSW is seeking an experienced Dispatch & Scheduling Coordinator to keep our busy field operations moving. You’ll coordinate plumbers and electricians, dispatch technicians across the service area, monitor progress and adjust plans in real time while communicating clearly with customers and tradespeople.

You’ll thrive in a fast-paced, energetic team, bring problem-solving mindset, stay organized under pressure, and take ownership from bookings to job completions.

Qualifications

• Two years’ experience in dispatch, scheduling or a similar operations role.
• Composed and solutions-focused during busy periods.
• Confident in making decisions and managing competing priorities.
• Warm, professional communication with customers and tradespeople.
• exceptionally organized and detail-oriented.
• Able to anticipate problems and act before they affect the schedule.
• Strong computer, scheduling or CRM experience.
• Bring personality, positivity and a genuine team attitude.
• Take accountability and follow tasks through to completion.

Responsibilities

• Coordinate daily schedules for plumbers and electricians.
• Dispatch technicians efficiently across the service area.
• Monitor job progress and adjust schedules in real time.
• Respond calmly to emergencies, delays or last-minute changes.
• Communicate clearly with technicians and customers.
• Manage inbound calls and prioritise urgent work.
• Follow up bookings and updates to job completions.
• Maintain accurate job information in the CRM system.
• Work closely with customer service and operations teams.
• Keep multiple moving parts organized with attention to detail.

Skills

Dispatch & Scheduling

CRM experience

Communication

Organizational skills

Team player

Decision making

Job description

Be the Calm Behind the Team – Experienced Dispatch & Scheduling Coordinator

Can you keep a busy schedule moving, solve problems on the fly and still bring positive energy to the team?

Ruttley Services is a fast-growing plumbing and electrical company with more than 600 five-star reviews and a reputation for doing things properly.

We’re a warm, energetic and close-knit team that works hard, supports one another and enjoys having a laugh along the way. We’re not a slow-moving corporate operation— everyone contributes, good ideas are valued and no two days are exactly the same.

We’re now looking for an experienced and confident Dispatch & Scheduling Coordinator who can remain calm under pressure, think ahead and keep our technicians and customers informed throughout the day.

What You’ll Be Doing

You’ll be the organised force behind our daily field operations, responsible for:

• Coordinating daily schedules for plumbers and electricians
• Dispatching technicians efficiently across the service area
• Monitoring job progress and adjusting schedules in real time
• Responding calmly when emergencies, delays or last-minute changes arise
• Communicating clearly with technicians and customers
• Managing inbound calls and prioritising urgent work
• Following up bookings, customer updates and job completions
• Maintaining accurate job information in our CRM system
• Working closely with our customer service and operations teams
• Keeping multiple moving parts organised without losing attention to detail

This is a fast-paced position for someone who enjoys solving problems, making decisions and keeping the day running smoothly—even when the original plan changes.

Who We’re Looking For

You’ll be a strong fit if you:

• Have at least two years’ experience in dispatch, scheduling or a similar operations role
• Can remain composed and solutions-focused during busy periods
• Are confident making decisions and managing competing priorities
• Communicate warmly and professionally with customers and tradespeople
• Are exceptionally organised and detail-oriented
• Can anticipate problems and act before they affect the schedule
• Have strong computer, scheduling or CRM experience
• Bring personality, positivity and a genuine team attitude
• Take accountability and follow tasks through to completion

Experience in plumbing, electrical, home services or another trade-services environment will be highly regarded.

Why You’ll Love Working With Us

• A genuinely friendly, supportive and high-energy team
• A welcoming workplace where personality is encouraged
• A growing company offering real career progression
• No unnecessary corporate red tape—your ideas and input matter
• A stable, full-time position
• Ongoing training and professional development
• Regular team events and social activities
• The satisfaction of playing an important role in the company’s daily success

This role suits someone who enjoys being busy, takes pride in staying organised and can confidently take control when the unexpected happens.

Applicants must have full Australian working rights.

Ruttley Services — “We do it right the first time.”