Disability Support Worker | Multiple Roles | Up to 38 hours a week FT, PT & Cas

MS Queensland; Toowoomba Regional; On-site; AUD 50,000 - 112,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Buddy shifts

Maternity leave

Private health insurance discounts

Job summary

MS Queensland is seeking experienced Disability Support Workers to provide in-home and community-based care for individuals with high and complex support needs in Toowoomba and surrounding areas. The role operates on a 24/7 rotating roster across apartments and community settings.

We offer full-time, part-time, and casual opportunities with shifts across mornings, afternoons, nights, weekends, and flexible rosters.

Qualifications

• Completed Cert III in Individual Support (Disability) or equivalent.
• Current First Aid and CPR certificates.
• Experience with high/complex needs and neurological conditions preferred.

Responsibilities

• Deliver high-quality personal care and daily living support.
• Support community access and participation to build independence.
• Provide medication support and assist with appointments as required.
• Follow care plans, document accurately and escalate health changes.

Skills

Disability support

Communication

Documentation

Reliability

Adaptability

Education

Certificate III in Individual Support (Disability)

First Aid & CPR (current)

Job description

Disability Support Worker | Multiple Roles | Up to 38 hours a week FT, PT & Cas

Complex disability support in Toowoomba, apartments & community, 24/7 - up to 38 hours a week available.

MS Queensland is seeking experienced and compassionate Disability Support Workers to provide in-home and community-based care for individuals with high and complex support needs. This role supports clients living with Multiple Sclerosis, Motor Neurone Disease, Cerebral Palsy, and other neurological conditions.

You will work within a 24/7 rotating roster across Toowoomba-based apartments and the surrounding community, delivering high-quality, person-centred care while strictly adhering to individual care plans.

This is a rare position offering plenty of set shifts. There are FULL TIME (38 hours a week), PART TIME (10- 37 hours a week) AND CASUAL opportunities available. Our casual opportunities offer flexibility while providing a potential pathway to part-time employment as ongoing opportunities become available.

While a relevant Certificate III and an understanding of disability support are essential, we value your positive attitude and willingness to learn just as much as your experience. If you’re passionate about making a difference in people’s lives and open to learning and growing with us, we’d love to hear from you.

Shift Types | Please note these times are approximate and general shift times – these may change to meet customer need:

• Morning: 6:00am to 2:00pm
• Afternoon: 2:00pm to10:00pm
• Awake Night: 10:00pm to 6:00am
• Community Access Shifts (4-hour shifts)
• Rosters published 2weeks in advance.
• Shifts available across all days, with options for nights/weekends.
• Tell us your availability, we’ll match you to consistent shifts where available.
• Multiple location across the Toowoomba region including in-home (including Apartment complexes) and community supports.
• Full-time part time and casual opportunities available

Pay Rates for Full time & Part-time roles

• Morning: $36.22/hr
• Afternoon: $40.75
• Night: $41.65
• Saturday: $54.33
• Sunday: $72.44

* SCHADS Award Shift Definitions apply

NFP salary packaging available.

Pay Rates for Casual roles inclusive of casual loading

• Morning: $45.28/hr
• Afternoon: $49.80/hr
• Night: $50.71/hr
• Saturday: $63.39/hr
• Sunday: $81.50/hr

* SCHADS Award Shift Definitions apply

NFP salary packaging available.

Key Responsibilities, please note, we provide in house training for these

• Deliver high-quality personal care and daily living support (mobility, meals, domestic tasks)
• Support community access and meaningful participation to build independence
• Provide medication support and assist with medical appointments as required
• Deliver complex supports in line with care plans (catheter/bowel care, hoisting/transfers, PEG feeding, suctioning and more)
• Monitor wellbeing, document accurately, and elevate health/behaviour changes promptly
• Maintain clear records and follow individual care plans, policies and safe work practices
• Work collaboratively with the team to deliver consistent, safe, person-centred support every shift

What We’re Looking For

Essential Requirements:

• Completed Cert III in Individual Support (Disability)/Disability Support (or equivalent) – completion certificate required
• Current RTO-issued First Aid (within last 3 years) and CPR (within last 12 months)
• Proven high/complex needs experience (24/7 or supported accommodation preferred), including neurological conditions and/or complex behaviour support (highly regarded)
• Confident delivering complex physical supports in line with care plans: personal care, catheter/bowel care, hoisting/transfers, PEG feeding, and medication support
• Person-centred approach with NDIS understanding (or willingness to learn quickly) and a strong commitment to dignity and choice
• Strong communication plus high-quality documentation; values consistency, teamwork, and doing things properly
• Reliable, proactive, calm under pressure, adaptable and able to follow plans precisely as needs change

We’re looking for people who bring both the right qualifications and the right mindset. Alongside a relevant Certificate III and disability support experience, we value enthusiasm, compassion, and a genuine desire to learn and grow.

Additional Requirements:

• Current open Australian driver’s licence
• Comprehensive car insurance + access to a safe, reliable vehicle
• NDIS Worker Screening Clearance
• Queensland Blue Card
• Completion of NDIS Online Worker Training (prior to commencement)

Why MS Queensland?

• Opportunity to secure ongoing hours with a stable and supportive team | Reliable roster opportunities with plenty of hours available.
• Comprehensive on-the-job training provided in complex disability supports, ensuring you have the skills and confidence to succeed.
• Not-for-profit salary packaging + financial wellbeing support (incl. early pay access)
• Free professional development, including Mental Health First Aid
• Free MS Queensland shirts/merch + annual flu vaccination
• Paid buddy shifts + structured onboarding with hands-on senior support
• Strong clinical governance and reliable support on every shift, so you can work safely
• High-quality equipment and safe systems and professional training
• Peer recognition platform + Q Leave portable long service leave
• 6 weeks paid maternity leave + 2 weeks paid partner leave
• Private health insurance discounts through Australian Unity
• Exclusive discounts across 500+ brands via MS Queensland partner programs
• We pay for your Queensland Blue Card + NDIS Worker Screening Check if you do not already have them (save up to $144)

Want to help ensure every Queenslander with a neurological condition can live a better, more connected life?

MS Queensland is a leading provider of holistic services for people living with neurological conditions. With 65+ years as the peak body for multiple sclerosis (MS) in Queensland, we’re dedicated to building neuro‑inclusive communities, driving wellness, raising awareness, and delivering integrated services that support health, wellbeing, and lifelong learning.

Interested? Great!

A positive attitude, caring nature and eagerness to learn will set you up for success.

For general enquiries or to request a copy of the full Position Description, please contact ***********@msqld.org.au. Please note this email address is for enquiries only.

Our commitment to inclusion

At MS Queensland, we warmly welcome candidates from cultural, linguistic and neuro diverse backgrounds, people with disability, LGBTIQA+ communities, and Aboriginal and Torres Strait Islander peoples. If you need any adjustments to participate in the recruitment process, please let us know, we’re happy to support you.