Disability Support Worker

RGIT Australia; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Im With You in Melbourne is seeking a Part-time Disability Support Worker at entry level to support NDIS participants and their families. Under supervision of the RN and Manager, you will assist with daily living tasks, personal care, and community access.

The role emphasizes personalised, person-centred care, safe practice, and collaboration with a multi-disciplinary team to promote independence and community participation.

Qualifications

• Experience delivering person-centred support to NDIS participants.
• Ability to work under supervision with a care team.
• Familiarity with infection control and safety procedures.
• Qualified in disability support is preferred.

Responsibilities

• Provide day-to-day support to NDIS participants and their families.
• Assist clients with daily living tasks and community access.
• Implement positive behaviour support plans under professional guidance from registered nurses and allied health professionals.
• Document tasks and update records using digital systems.

Skills

Person-centred care

NDIS service delivery

Patient care

Communication

Education

Certificate IV in Disability Support or higher qualification

Tools

Digital care management systems

Job description

Part-time Permanent Entry Level

Posted 10 Sep 2026

Description

Disability Support Worker

Position Overview

The Disability Support Worker works under the supervision of the Registered Nurse and/or Manager-Client Services Division at Im With You. This role involves providing comprehensive, personalised support to NDIS participants and their families through individual and group activities, assisting with daily living tasks, implementing positive behaviour support plans, facilitating social activities, and supporting learning opportunities in both home and community environments. Working within Im With You's unique model of care, this position utilises digital client profiles, personalised training, and a collaborative healthcare approach to deliver exceptional person-centred support that promotes independence and community participation.

Key Responsibilities

• Provide day-to-day support to NDIS participants and their families as per roster and individual support plans
• Support participants in age-appropriate activities and tasks, ensuring safe planning and implementation
• Encourage active participation from all clients in accordance with their individual support plans
• Assist clients with all aspects of daily living in home environments including personal care, domestic tasks, and community access
• Implement positive behaviour support plans under professional guidance from registered nurses and allied health professionals
• Support participants to access community activities and outings with direct care plans
• Ensure all activities and outings are conducted according to scheduled times and appointments
• Deliver person-centred care that respects client preferences, choices, and individual goals
• Build trusting, professional relationships with clients and their families
• Support clients' independence and capacity building in line with NDIS goals
• Adapt support approaches based on individual client needs and preferences

Care Planning and Coordination

• Participate in the development of individual support plans
• Monitor, evaluate, and review client progress and support plan effectiveness
• Assist in coordinating day-to-day activities with other staff working with NDIS participants
• Work collaboratively within a multi-disciplinary team including registered nurses, physiotherapists, occupational therapists, and other healthcare professionals
• Coordinate activities with clients to ensure seamless service delivery
• Communicate effectively with clinical leadership regarding client needs and progress
• Support implementation of recommendations from allied health professionals
• Participate in client review meetings and case conferences as required

Compliance and Safety

• Work in accordance with medication administration policies and procedures
• Follow all work health and safety procedures
• Adhere to client rights policies including privacy and confidentiality
• Ensure all tasks are completed in line with organisational policies and procedures
• Maintain safe and hygienic environments at all times
• Comply with all company policies and procedures
• Follow NDIS Practice Standards and quality requirements
• Report incidents promptly and accurately through appropriate channels
• Maintain professional boundaries at all times
• Follow infection control and hygiene protocols
• Conduct risk assessments and implement risk management strategies

Documentation and Administration

• Document all tasks and activities accurately for assessment and review purposes
• Update reports in a timely manner as per organisational requirements
• Maintain accurate records using company practice management software and digital systems
• Ensure all communication is professional and polite with internal and external stakeholders
• Complete shift notes and progress reports according to organisational standards
• Document client observations, incidents, and changes in condition promptly
• Maintain confidentiality in all written and electronic communications

Professional Development and Team Collaboration

• Undertake ongoing professional development programmes
• Engage in appropriate self-reflection and continuous learning
• Work effectively as a team member in a virtual office environment
• Adopt and embrace Im With You's values and person-centred care philosophy
• Demonstrate commitment to meeting client, family, and organisational expectations
• Participate in team meetings, supervision sessions, and training opportunities
• Complete personalised training specific to individual client needs
• Seek guidance and support from registered nurses and clinical leadership when needed
• Contribute to a positive, collaborative team culture

Communication and Stakeholder Engagement

• Communicate effectively with clients, families, and support networks
• Maintain professional relationships with healthcare providers and allied health professionals
• Respond to client and family enquiries promptly and professionally
• Escalate concerns or issues to appropriate supervisors in a timely manner
• Participate in handovers and information sharing with team members
• Represent Im With You professionally in all interactions

Personal Attributes

• Punctual, reliable, and committed to service delivery
• Professional communication style with all stakeholders
• Empathetic and compassionate approach to client care
• Flexible and adaptable to changing client needs
• Strong work ethic and commitment to quality care
• Cultural sensitivity and awareness
• Patient and calm under pressure
• Respectful of diversity and individual differences
• Proactive and solution-focused
• Positive attitude and enthusiasm for supporting people with disabilities
• Integrity and trustworthiness
• Self-motivated and able to work independently

Preferred Qualifications

• Certificate IV in Disability Support or higher qualification
• Experience in NDIS service delivery (minimum 6-12 months)
• Experience with specific disability types or conditions (physical disabilities, psychosocial disabilities, intellectual disabilities, autism spectrum disorder)
• Additional relevant certifications including:
  • Manual handling training
  • Medication administration training
  • Epilepsy awareness and management
  • Diabetes management
• Experience working with digital care management systems
• Understanding of NDIS funding and plan management
• Person-centred care approach
• Understanding of disability rights and advocacy
• Knowledge of NDIS framework and principles
• Risk assessment and management skills
• Crisis intervention and de-escalation techniques
• Understanding of privacy and confidentiality requirements
• Active listening and empathy
• Problem-solving and critical thinking
• Time management and organisational skills
• Adaptability and flexibility
• Cultural competence and sensitivity
• Teamwork and collaboration

NDIS Alignment

This role directly supports the NDIS principles of:

• Choice and control for participants
• Mainstream and community participation
• Social and economic participation
• Individual funding and support
• Capacity building and independence
• Person-centred planning and goal achievement
• Dignity of risk and informed decision-making