Director of Service Centre Excellence

ACT

Canberra

On-site

AUD 140,000 - 180,000

Full time

5 hours ago
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Job summary

Access Canberra invites applications for the fixed-term leadership role of Director over the Access Canberra Service Centres in Canberra. You will lead frontline service delivery across online, phone, email and face-to-face channels, ensuring high standards of customer service and operational excellence.

The successful candidate will manage ACT Government stakeholders, champion inclusion, and drive service improvements while coordinating multiple teams.

Job description

Access Canberra invites applications for the fixed-term leadership role of Director over the Access Canberra Service Centres in Canberra. You will lead frontline service delivery across online, phone, email and face-to-face channels, ensuring high standards of customer service and operational excellence.

The successful candidate will manage ACT Government stakeholders, champion inclusion, and drive service improvements while coordinating multiple teams.

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