Director of EVMS Delivery, APAC

Whitecollars; Sydney; Vor Ort; AUD 260.000 - 380.000; Vollzeit

Zusammenfassung

Whitecollars is seeking a Director of EVMS Delivery, APAC, to lead regional service delivery and growth. You will shape multi-year strategy, collaborate across Sales, Product, Engineering, and Customer Success, and own governance and delivery quality that drives client outcomes and sustainable revenue in the APAC region.

The role emphasizes strategic problem-solving, customer leadership, and a mix of software, advisory, and managed services to improve fleet electrification execution and value

Qualifikationen

• 5–7 years of experience in management consulting, professional services, or complex solution delivery, including leadership of customer-facing teams.
• Experience developing and launching new products or solutions in corporate, consulting, or startup environments.
• Strong background in sustainability, decarbonisation, or future mobility trends.

Aufgaben

• Shape 1- and 3-year EVMS APAC direction with Global Head of EVMS.
• Develop regional service portfolio, delivery model, and market positioning.
• Lead cross-functional regional work with Sales, Advisory, Product, Engineering & Customer Success.
• Own APAC EVMS delivery PMO performance from handover to delivery and improvement.
• Identify opportunities for regional expansion with realistic scope and risks.

Kenntnisse

Leadership

Delivery governance

APAC delivery

Strategic planning

Stakeholder management

Jobbeschreibung

Our client is a global leader in zero-emission fleet technology and services, supporting more than 200 fleets across North America, Europe, and Asia-Pacific. Its software, advisory expertise, and EV Managed Services (EVMS) help customers plan electrification, optimize charging and energy use, and improve fleet reliability while reducing costs and risk.

The Director of EVMS Delivery, APAC , leads regional service delivery and growth, combining strategic problem-solving, customer leadership, and commercial and technical expertise. The role owns delivery quality, customer outcomes, and team performance, translating complex needs into practical, commercially sound managed-service solutions.

Reporting to the Global Head of EVMS, the Director collaborates with Sales, Product, Engineering, and Customer Success, establishes effective delivery governance, and builds a high‑performing regional team. Success means dependable fleet operations, stronger customer trust, and sustainable revenue growth.

Our client is a global leader in zero-emission fleet technology and services, supporting more than 200 fleets across North America, Europe, and Asia-Pacific. Its software, advisory expertise, and EV Managed Services (EVMS) help customers plan electrification, optimize charging and energy use, and improve fleet reliability while reducing costs and risk.

The Director of EVMS Delivery, APAC , leads regional service delivery and growth, combining strategic problem-solving, customer leadership, and commercial and technical expertise. The role owns delivery quality, customer outcomes, and team performance, translating complex needs into practical, commercially sound managed-service solutions.

Reporting to the Global Head of EVMS, the Director collaborates with Sales, Product, Engineering, and Customer Success, establishes effective delivery governance, and builds a high‑performing regional team. Success means dependable fleet operations, stronger customer trust, and sustainable revenue growth.

How This Role Embodies Our Client’s Core Values

Eco Active – This role is deeply rooted in sustainability, driving decarbonisation initiatives and helping companies transition toward greener, more efficient fleet solutions. The person in this role must lead by example, advocating for climate-positive innovation and ensuring our solutions actively reduce environmental impact.

Clear & Transparent – Transparency is key in this position. This leader must clearly articulate strategic roadmaps, provide inputs for product development, and market insights to both internal teams and external stakeholders. A commitment to honest communication and data‑driven decision‑making will ensure trust and alignment.

Transformative – This is not just about adapting to change—it's about leading it. This role must envision the future of sustainable transport, transforming our existing offerings into cutting‑edge, industry‑defining solutions that provide long‑term value to clients.

Empathy for Customers and Each Other – Understanding client needs is at the heart of this role. The leader must deeply engage with fleet operators, business leaders, and internal teams to co‑create impactful solutions that truly address the challenges of sustainable mobility. Internally, this role must foster collaboration and trust, ensuring our teams are supported in executing high‑impact work.

Key Responsibilities

Strategic Business Growth & Development Leadership

• Shape the one- and three-year direction of EV Managed Services in APAC with the Global Head of EVMS, aligning regional priorities with our client's broader business strategy and customer value proposition.
• Develop the regional service portfolio, delivery model, and market positioning using customer insight, operational data, and a clear view of APAC fleet‑electrification customer needs.
• Lead cross‑functional regional work with Sales, Advisory, Product, Engineering, and Customer Success to refine offerings that combine software, consulting expertise, and accountable operational support.
• Identify practical opportunities for regional expansion while ensuring that scope, capacity, delivery risk, and commercial assumptions remain realistic.

Thought Leadership & Industry Influence

• Serve as a credible APAC industry expert in fleet decarbonization, electric‑fleet operations, charging, energy, and the transition from planning into day‑to‑day service delivery.
• Represent our client at customer forums, conferences, panels, and partner events, communicating complex issues clearly to executive, operational, and technical audiences.
• Develop decision‑ready presentations, practical insights, and thought‑leadership content that strengthen customer understanding and our client's position in the APAC market.

APAC EVMS Delivery & Project Management Oversight

• Own the performance of the APAC EVMS PMO from sales handover and mobilization to project delivery and continuous improvement.
• Establish and maintain clear regional governance, service rhythms, delivery methods, decision rights, escalation paths, performance reporting, and quality standards.
• Collaborate with the Global Head of EVMS to actively manage local resourcing with global demand balancing utilisation, dependencies, service performance, and delivery risk, intervening early when customer outcomes or commitments are at risk.

Business Development & Revenue Growth

• Partner with APAC Sales and account managers during qualification and discovery, bringing consulting depth, industry expertise, and a credible delivery perspective to customer conversations.
• Translate customer needs into integrated EVMS solutions with clear outcomes, service models, scope, assumptions, dependencies, governance, resourcing, and measures of success.
• Contribute to proposals, presentations, demonstrations, procurement responses, partnerships, and commercial discussions, while identifying responsible upsell and cross‑sell opportunities that increase customer value.

Team Leadership & Development

• Lead, coach, and develop the APAC EVMS delivery team, setting clear expectations for customer leadership, technical quality, consulting discipline, commercial awareness, and personal ownership.
• Collaborate with the Global Head of EVMS to increase regional delivery capability by leveraging AI to increase team capacity and throughput without proportionate headcount growth.
• Establish a resource plan to recruit and onboard team members as required and develop reusable methods, tools, and knowledge‑sharing routines.
• Create an inclusive culture of excellence, initiative, collaboration, and accountability in which issues are surfaced early and people are supported to deliver their best work.

Key Criteria/Requirement

• Proven experience in developing and launching new products or solutions in a corporate, management consulting, or startup environment.
• 5-7 years of experience in management consulting, professional services, or complex solution delivery, including leadership of customer‑facing teams and multi‑workstream engagements, preferably in mobility, energy or fleet management.
• Strong background in strategic planning, particularly in sustainability, decarbonisation, or future mobility trends.
• Proven experience in management consulting, solutions engineering, pre‑sales, tender leadership, and business development, with the ability to shape technical and operational solutions alongside Sales.
• Deep industry knowledge across electric mobility, fleets, transport, charging, electricity markets, or adjacent infrastructure experience, with the credibility to advise senior customer stakeholders.
• Knowledge of data science, machine learning, and emerging technologies in transport analytics is a plus.
• Strong delivery and commercial management experience, including scope, governance, contracts, service performance, risk, resourcing, utilisation, and engagement economics.
• A demonstrated record of leading, coaching, recruiting, and retaining high‑performing multidisciplinary teams through growth and change.
• Excellent written and verbal communication, including executive presentations, workshops, proposal development, public speaking, and the ability to make complex topics clear.
• Experience working across APAC markets and cultures, strong business acumen, a self‑starting approach, and willingness to travel regularly across the region.

Key Competencies

• Consulting & Strategic Thinking – Frames ambiguous problems, develops evidence‑based recommendations, and converts strategy into practical regional priorities and operating decisions.
• Solution Leadership – Translates customer needs into credible, commercially sound EVMS solutions that integrate software, advisory expertise, delivery methods, and measurable outcomes.
• Stakeholder Engagement – Builds trust and drives decisions with customer executives, fleet operators, technical teams, partners, and internal leaders through clear communication and strong facilitation.
• Innovation & Problem‑Solving – Ability to anticipate future challenges and develop innovative solutions to market needs.
• APAC Delivery Oversight – Structures and manages a regional portfolio with effective governance, service performance, resource planning, risk management, and commercial discipline.
• Thought Leadership – Ability to represent the company at conferences, contributes useful industry insight, and strengthens our client's credibility in APAC fleet electrification and managed services.
• Leadership & Influence – Experience in mentoring, coaching, and guiding teams at various levels.
• Resourcing & Recruitment – Anticipates team capability and capacity needs, recruits strong talent, and creates repeatable methods that enable the APAC team to scale sustainably.
• Change Management – Leads customers and teams through new operating models, incomplete information, and the organisational change required to enable transportation decarbonization.