Director, Member Engagement & Growth (Hybrid)

Diversity Council Australia; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Superannuation 12.5%

Flexible hybrid work

Professional development budget

Parental leave 12 weeks

Job summary

Diversity Council Australia (DCA) in Sydney CBD NSW is seeking a Director, Member Engagement. This hands-on leadership role will guide a high-performing team focused on member acquisition, retention, business development, events, sponsorships and sales.

You will personally manage priority member relationships and partnerships while advancing digital transformation to better serve members. You will drive membership growth and revenue, strengthen member experience, and contribute to an inclusive,

Qualifications

• Proven experience leading and developing an engaged, inclusive and high-performing team.
• Track record of growing revenue, sales or membership in a relationship-based environment.
• Strong commercial skills: pipeline management, forecasting, negotiation, data-driven decisions.
• Experience delivering events and securing sponsorships or partnerships.
• Excellent written and verbal communication to represent DCA with stakeholders.

Responsibilities

• Lead and develop an inclusive, high-performing team while managing priority member relationships and partnerships.
• Drive digital transformation of member services to improve access and use of DCA offerings.
• Develop a data-driven member strategy using surveys and insights to improve the member experience.
• Set and meet sales targets for membership and DCA products and services.
• Management of tiered member onboarding, engagement and renewal support.
• Lead events program and secure sponsorships, guiding sponsor relationships.

Skills

Team leadership

Revenue growth

Commercial skills

Events sponsorship

Communication

Diversity & inclusion

Digital transformation

CRM systems

Microsoft 365

Stakeholder engagement

Tools

CRM systems

Microsoft 365

AI tools

Job description

Diversity Council Australia (DCA) in Sydney CBD NSW is seeking a Director, Member Engagement. This hands-on leadership role will guide a high-performing team focused on member acquisition, retention, business development, events, sponsorships and sales.

You will personally manage priority member relationships and partnerships while advancing digital transformation to better serve members. You will drive membership growth and revenue, strengthen member experience, and contribute to an inclusive,