Director, Enterprise Client Account Lead, Global Client Management Australia

BNY Mellon; Council of the City of Sydney; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading global financial services company is seeking an Enterprise Client Account Lead (ECAL) in Sydney, Australia. The role focuses on managing enterprise client relationships, providing strategic oversight, and driving growth across key accounts. Successful candidates should have over 15 years in leadership roles within financial services and a deep understanding of Australian financial markets. Join to influence client success with exceptional talent and cutting-edge solutions.

Benefits

Highly competitive compensation

Flexible wellbeing programs

Paid volunteer time

Qualifications

• Deep knowledge of Australian financial markets including superannuation and asset management.
• Minimum of 15 years leadership experience in financial services.
• Fluency in English is essential.

Responsibilities

• Lead enterprise-wide coverage for complex clients including banks and asset owners.
• Act as a trusted advisor to senior client leadership.
• Serve as the primary point of contact for significant clients in Australia.

Skills

Strategic thinking

Client relationship management

Communication skills

Negotiation skills

Analytical skills

Education

Bachelor’s degree in business or related discipline

MBA or advanced degree preferred

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Enterprise Client Account Lead (ECAL) to join our Australia global client management team. This role is based in Sydney, Australia.

The ECAL is responsible for leading enterprise coverage and driving growth across BNY’s most important local client relationships, with a primary focus on banks, broker dealers and asset owners. The role requires strategic oversight, trusted advisory at the C-suite level, and enterprise-wide coordination across multiple lines of business to ensure client success and firm growth.

In this role, you’ll make an impact in the following ways:

• Client Leadership & Growth
  • Lead enterprise-wide coverage for the most complex and strategic clients across banks, broker dealers, and asset owners.
  • Develop and execute relationship strategies that drive revenue growth, profitability, and client satisfaction.
  • Identify opportunities for incremental account growth and evolve client business models in partnership with the client C-suite.
• Strategic Advisory
  • Act as a consultative partner and trusted advisor to senior client leadership, providing insights into market trends, regulatory developments, and industry opportunities.
  • Influence client strategic objectives by aligning BNY’s global capabilities and services to client needs.
• Relationship Management
  • Serve as the primary point of contact for BNY’s premier clients in Australia, ensuring consistent enterprise-wide coverage.
  • Coordinate across multiple business lines to deliver seamless client experiences and address escalated service matters.
  • Maintain high-level client engagement through regular strategic check-ins and service reviews.
• Firm-wide Leadership
  • Collaborate with global colleagues to deliver integrated solutions across geographies.
  • Represent BNY at industry events and conferences to maintain visibility and promote firm thought leadership.
  • Serve as the interface for compliance, regulatory, and reputational matters between clients and BNY.

To be successful in this role, we’re seeking the following:

• Industry Knowledge & Expertise
  • Deep knowledge of the Australian financial markets, including superannuation, asset owners, asset managers, banks, and broker dealers.
  • Recognized as an expert in the financial services industry, with strong credibility and existing client relationships at the C-suite level.
• Experience
  • Minimum of 15 years of leadership experience in relationship management, business development, client services, or account management in financial services.
  • Proven track record of leading enterprise-level, complex client relationships and driving business growth.
  • Experience coordinating across global, matrixed organizations.
• Skills & Attributes
  • Strong strategic thinking and ability to translate insights into actionable client strategies.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to establish strong internal and external relationships and navigate diverse working styles across geographies.
  • Strong analytical and problem-solving skills with an eye for detail.
• Education
  • Bachelor’s degree in business or a related discipline required. MBA or other advanced degree preferred.
  • Fluency in English is essential.

Opportunities for You

• Direct exposure to BNY’s most significant Australian client relationships.
• Close collaboration with senior sales and leadership teams across BNY’s global footprint.
• Opportunity to build deep expertise across financial services and strategic client management.
• A career foundation for senior leadership in the financial sector and beyond.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.