Director, Client Services (ICT, Facilities & Procurement)

Queensland Treasury; City of Brisbane; On-site; AUD 180,000 - 260,000; Full time

Job summary

Queensland Treasury is seeking a strategic leader to set the direction for Client Services, ICT, facilities and procurement, ensuring secure, reliable services and a strong customer experience across government operations.

As Director, you will lead multidisciplinary teams, drive continuous improvement, build trusted partnerships with stakeholders, and translate strategy into dependable delivery while maintaining governance and risk management.

Qualifications

• Substantial leadership experience across complex, customer-facing service functions.
• Ability to shape and deliver user-centred ICT strategies and services.
• Experience overseeing facilities operations in a complex environment.
• Strong procurement, contract management and supplier performance capability.
• Experience maintaining governance, risk and quality frameworks with clear reporting.

Responsibilities

• Set the strategic direction for Client Services and align priorities with government objectives.
• Oversee secure, responsive ICT support, incident management and service improvement.
• Improve customer experience through targeted service strategies and performance insights.
• Guide facilities services including accommodation, safety and business continuity.
• Provide strategic oversight of procurement, contracts and supplier performance.
• Maintain governance, risk, quality and reporting for executive decisions.
• Build stakeholder relationships and influence cross‑agency outcomes.
• Lead and develop multidisciplinary teams and foster continuous improvement.

Skills

Leadership experience

Strategic ICT direction

People management

Stakeholder engagement

Change management

Job description

Queensland Treasury is seeking a strategic leader to set the direction for Client Services, ICT, facilities and procurement, ensuring secure, reliable services and a strong customer experience across government operations.

As Director, you will lead multidisciplinary teams, drive continuous improvement, build trusted partnerships with stakeholders, and translate strategy into dependable delivery while maintaining governance and risk management.