Dining Room Supervisor

Harbor's Edge/Fort Norfolk Retirement Community; Australia; On-site; AUD 56,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off + 6 Paid Holidays

403(b) Retirement Plan w/ Employer Contribution

Tuition Reimbursement

Tuition Reimbursement

Employer-Paid Certification Training

Onsite Pharmacy & Convenience Store

Job summary

A retirement community in Norfolk is seeking a full-time Dining Room Supervisor. In this role, you will lead and support the dining team, focusing on staff training, scheduling, and ensuring a high-quality dining experience for residents. Ideal candidates will have a strong background in hospitality and a passion for serving older adults. The position offers a comprehensive benefits package, including medical and 403(b) retirement plan.

Qualifications

• Experience in fine dining or restaurant management is preferred.
• Knowledge of dining regulations in senior living settings is a plus.
• Strong organizational skills are essential.
• Familiarity with dining regulations and compliance standards in long-term care or senior living settings preferred.
• Strong knowledge of fine dining service standards and operational best practices.
• Excellent communication and interpersonal skills with a resident-focused approach.

Responsibilities

• Oversee front-of-house dining team and ensure exceptional service.
• Manage staff training and onboarding related to service standards.
• Coordinate schedules and maintain operational checklists.
• Lead pre-shift meetings and communicate updates to staff.
• Maintain menus, POS systems, and OpenTable settings with resident preferences and events.
• Ensure exceptional resident and guest experiences with proactive problem-solving.
• Collaborate with Resident Services and Marketing on events and dining initiatives.
• Monitor inventory and step into service roles as needed.

Skills

Hospitality experience

Customer service

Communication

Operational management

OpenTable

Resident-focused service

Communication

Organization

Education

High school diploma

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

POS systems

OpenTable

Job description

Description

At Harbor’s Edge, excellence is our standard. Situated along the picturesque Elizabeth River in Norfolk, our five-star, resort-style Continuing Care Retirement Community offers a full continuum of care in an environment defined by elegance, engagement, and community.

Recognized as a 2025 “Best” Senior Living Community by U.S. News & World Report, we take pride in fostering a culture where team members are valued, supported, and empowered to grow. Our employees are central to our success, and we are committed to providing a workplace that reflects the same quality and care we deliver to our residents.

We are currently seeking a full-time Dining Room Supervisor to oversee and support our front-of-house dining team. In this leadership role, you will be responsible for training and mentoring staff, coordinating schedules, and ensuring an exceptional dining experience for residents and guests. The ideal candidate is a confident leader with a strong background in hospitality, a commitment to high service standards, and a dedication to resident satisfaction and operational excellence.

Experience in senior living - such as long-term care, assisted living, or memory support - is preferred, along with a genuine passion for serving older adults.

Key Responsibilities:

• Lead departmental onboarding and ongoing training for front-of-house staff, providing coaching in service standards, menu knowledge, and wine service.
• Develop and manage staff schedules, shift assignments, and daily opening/closing procedures to ensure smooth operations.
• Implement and maintain service standards, checklists, floor plans, and station assignments to streamline workflow.
• Conduct pre-shift meetings, communicate updates, and reinforce performance expectations.
• Maintain accurate menus, POS systems, and OpenTable settings, including resident preferences and special events.
• Ensure exceptional resident and guest experiences by maintaining a visible presence and resolving concerns promptly.
• Collaborate with Resident Services and Marketing to execute special events and dining initiatives.
• Monitor inventory and step into service roles as needed to support seamless dining operations.

Requirements

• High school diploma or GED required.
• Bachelor’s degree in Hospitality Management or related field preferred.
• At least two (2) years of progressive experience in hospitality, ideally in fine dining or restaurant management.
• Familiarity with dining regulations and compliance standards in long-term care or senior living settings preferred.
• Strong knowledge of fine dining service standards and operational best practices.
• Excellent communication and interpersonal skills, with a resident-focused approach to service.
• Demonstrated commitment to exceptional customer service, professionalism, and creativity.
• Highly organized and self-motivated, with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, POS systems, and reservation platforms such as OpenTable.

Comprehensive benefit package includes:

• Medical, Dental, and Vision Insurance
• Onsite Pharmacy & Convenience Store
• Paid Time Off + 6 Paid Holidays
• Employee Assistance Program (EAP)
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short- & Long-Term Disability
• 403(b) Retirement Plan w/ Employer Contribution
• Tuition Reimbursement

Employer-Paid Certification Training

• Legal Resources & Identity Protection Plan

**Benefits may vary by employment status.

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