Digital Service Design Officer

Council Jobs; Canberra; Hybrid; AUD 103,000 - 117,000; Full time

Job summary

ACT Government Education is seeking a Digital Service Design Officer to research user needs and create engaging, user-centred digital experiences using Microsoft 365 products, including SharePoint. The role includes developing and publishing collaboration site content to support schools and teachers.

The successful candidate will assess software requests from schools, prepare briefs for EBM approval, and work with ICT security officers, vendors and partners to deploy Teaching and Learning

Qualifications

• Research and assess user needs to design engaging, user-centred digital experiences.
• Collaborate with education teams to publish site content and services.
• Support school staff with digital tools and workflows.

Responsibilities

• Provide technical support, training and guidance to teachers and school staff.
• Develop briefs on software requirements, costs and security risks for EBM approvals.
• Work with ICT security officers and vendors to package and deploy Teaching and Learning systems.

Tools

SharePoint

Microsoft 365

Job description

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 44261
Directorate: Education
Advertised (Gazettal date): 02 November 2026
Contact Officer: Avon Dissanayake on***************@act.gov.auor(02) 6207 0***

Details: We are seeking a creative and innovative Digital Service Design Officer to join our team. Working under limited direction and reporting to the Director, the role will research and assess user needs to design engaging, user-centred digital experiences using Microsoft 365 products, including SharePoint. This includes developing and publishing collaboration site content that promotes Directorate services and supports schools and teachers in their day-to-day work.

The role will assess software requests from schools and Education Support Office (ESO) staff, working with subject matter experts to determine suitability for the ACT SchoolsNET environment. It will prepare briefs for Executive Branch Manager (EBM) approval, covering software requirements, costs, use cases and potential security and privacy risks. The role will also work with ICT security officers, vendors, partners and suppliers to support the effective packaging, deployment and ongoing support of Teaching and Learning systems.

The successful applicant will provide technical support, training and guidance to teachers and school staff, including through school visits where required. They will work collaboratively with internal and external stakeholders to deliver responsive, high-quality services and undertake other duties appropriate to the classification level and priorities of the Branch.

Note: This is a temporary position available immediately for six months with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Selection may be based on application and referee reports only.

Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Closes: 09 November 2026