Digital Product Lead - Business Banking

ING; Council of the City of Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading financial institution in Australia is seeking a Digital Product Lead for their Business Banking team. You will be responsible for launching mobile and website interfaces, driving customer-centric digital strategy, and managing cross-functional teams. The ideal candidate has over 7 years in digital product management with a strong analytical and strategic mindset. Join a supportive, inclusive team that values growth and individuality.

Benefits

Discounted ING Health Insurance

Additional Rest Day for wellbeing

IMPACT day for volunteer work

Qualifications

• 7+ years managing large-scale digital channels, specializing in digital product management.
• Strong desktop application skills and digital technologies knowledge.
• Experience in usability, user-centric design, and change management.

Responsibilities

• Work alongside product teams to define and execute the digital strategy.
• Drive digital optimization roadmap from ideation to benefits realization.
• Champion human-centered design ensuring customer needs shape the roadmap.

Skills

Strategic thinking

Creative mindset

Analytical acumen

Communication skills

Education

Tertiary degree in Marketing, IT, or Business

Job description

Overview

At ING Australia, we prioritise inclusivity and innovation to empower your success. Join our team today and embark on a career journey tailored to your exceptional potential.

We are currently looking for a Digital Product Lead to launch our Business Banking team's mobile and website interfaces. Reporting to the Chapter Lead - Digital Experience, you'll spearhead the creation of unparalleled customer experiences across our digital platforms.

As Digital Product Lead for Business Banking, you'll be a seasoned digital visionary, dedicated to crafting and implementing cutting-edge digital strategies. Your role will involve shaping the digital experience landscape for our Business Banking clientele, encompassing mobile technology, website enhancements, and secure banking solutions.

This position is instrumental in shaping distinctive customer interactions within ING Bank's digital realm. You'll drive both strategic planning and operational execution, playing a vital part in defining and implementing the digital experience roadmap for our Business Banking digital platforms.

What you’ll do

• Work alongside the Business Banking product teams to define and execute the business banking digital strategy, aligning with the bank’s broader strategic objectives.

• Drive the delivery of a digital optimisation roadmap; balancing strategic and tactical initiatives from ideation to customer launch and benefits realisation.

• Champion human-centered design through the PACE methodology ensuring that customer needs shape the roadmap, solution design, and experience enhancements.

• Coordinate the pipeline of incoming initiatives across the business banking team including supporting business casing, scope definition, business readiness, and internal/external communications.

• Manage key commercial drivers of digital assets within the Digital Tribe; crucial to ensuring initiatives deliver measurable value.

• Build strong cross-functional relationships with teams such as Risk, Legal, Marketing, Banking Products, Customer Intelligence, and Technology supports delivery and alignment.

What we’re looking for

• Qualifications: Tertiary degree in Marketing, IT, or Business, with strong desktop application skills and digital technologies knowledge.

• Experience: 7+ years managing large-scale digital channels, specialising in digital product management.

• Skills: Strategic and creative thinker with innovation mindset, solid analytical and commercial acumen.

• Abilities: Translate vision into actionable deliverables, influence strategic direction, and excel in fast-paced, ambiguous environments.

• Communication: Excellent skills across all formats, contributing positively to team culture.

• Desirable Experience: Usability, user-centric design, change management, and Business Banking digital channel execution.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About ING

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Rachel Yuen on [e-mail]

Applications close 14th October 2025

Internal advert blurb:

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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