Digital Coordinator

NSW Environment Protection Authority (EPA); City of Parramatta; On-site; AUD 90,000 - 120,000; Full time

Job summary

The NSW Environment Protection Authority (EPA) is seeking a Digital Coordinator to support delivery of digital and technology initiatives across a complex organisation. You will coordinate end-user testing, manage stakeholders, deliver training, and help drive governance and change adoption to improve digital services and customer experiences.

Working across multiple projects, you will balance competing priorities, coordinate workstreams, and ensure solutions are adopted by users while

Qualifications

• Relevant tertiary qualifications and/or proven experience in a related field.
• Experience coordinating user acceptance testing.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Coordinate activities across projects and priorities to deliver digital initiatives.
• Manage risks and support governance to drive successful delivery outcomes.
• Coordinate end-user testing, business readiness activities, and stakeholder engagement.
• Develop training materials and deliver training sessions to a diverse workforce.
• Improve digital services, enhance customer experiences, and deliver operational efficiencies across EPA.

Skills

Digital coordination

Stakeholder management

End-user testing

Training delivery

Change management

Education

Tertiary qualification in IT/Digital or related field

Job description

Join the NSW EPA's Digital Programs team and play a key role in delivering innovative digital solutions that support environmental regulation and community outcomes across New South Wales. As a Digital Coordinator, you will contribute to the successful delivery of a diverse portfolio of digital initiatives, working closely with business and technical stakeholders to coordinate activities, manage risks, support governance, and drive positive delivery outcomes.

This dynamic role offers the opportunity to work across multiple projects and priorities simultaneously, requiring strong organisational skills, sound judgement, and the ability to adapt to changing business needs. You will play an important role in ensuring solutions are successfully adopted by users through the coordination of end-user testing, business readiness activities, training, and stakeholder engagement. Your work will directly contribute to improving digital services, enhancing customer experiences, and delivering operational efficiencies across the EPA.

About You

To be successful in this role, you will be a motivated and highly organised with experience supporting the delivery of digital and technology initiatives within a complex organisation. You thrive in fast-paced environments and have demonstrated ability to manage competing priorities, coordinate multiple workstreams, and deliver outcomes within agreed timeframes.

You have strong communication and stakeholder engagement skills, enabling you to build productive relationships with business users, technical teams, vendors, and project stakeholders. You are experienced in coordinating user acceptance testing, facilitating workshops, developing training materials, and delivering training sessions to a diverse workforce with varying levels of digital capability. You enjoy solving problems, identifying opportunities for improvement, and supporting successful change adoption across the organisation

• Please note that it is an essential requirement of this role for the successful candidate to have relevant tertiary qualifications and/or proven experience in a related field.

This role closes on Tuesday, 22 September 2026 at 11:55 PM