Dig Risk & Strat Assur - Senior Project Manager - Digital-ServiceNow (12 Months -Fixed Term)

Sydney Water; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive Remuneration

24/7 Wellbeing Support

Discounted Private Health Insurance

Fitness Passport

Novated Leasing

Job summary

Sydney Water is seeking an experienced Senior ServiceNow Project Manager to lead and evolve the platform implementation, delivering value across governance, business, and vendor teams. You will mentor project managers, manage budgets and benefits-focused business cases, and drive delivery within scope, time, and cost constraints.

Ideally you bring extensive ServiceNow delivery experience, strong leadership, and a proactive mindset to ensure high-quality solutions for complex programs.

Qualifications

• Extensive experience with ServiceNow delivery methodologies and implementations.
• Effective leadership, coordination, and team-building skills.
• Strong negotiation and dispute resolution capabilities.
• Excellent written and verbal communication and presentation skills.
• Proven track record delivering technology projects.
• Proactive, self-starter with ownership mindset.
• Knowledge of IT delivery best practices and project methodologies.
• Experience managing commercial engagements.
• A technology-related degree is desirable.

Responsibilities

• Lead ServiceNow platform implementation and develop new capabilities.
• Establish and lead virtual project teams for complex initiatives.
• Clarify roles, accountabilities and authorities with required delegations.
• Foster inclusive, high-performing teams and cross-team collaboration.
• Drive delivery and monitor work across multiple workstreams.
• Collaborate with procurement to define commercial engagements.
• Provide expert leadership in PRINCE2, DDP, and portfolio processes.
• Structure long-running projects into clear stages and monthly reporting.

Skills

ServiceNow delivery methodologies

Leadership & team building

Negotiation & dispute resolution

Communication & presentation

IT project delivery

Ownership & accountability

Governance & reporting

Commercial engagements management

Stakeholder management

Education

Degree in technology or related discipline

PRINCE2 Certification

PMI Certification (PMP/PMI)

Tools

ServiceNow

Job description

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About us

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

What will you be doing?

Sydney Water is in the process of delivering its initial footprint on the ServiceNow platform. We need the skills of an experienced ServiceNow Senior Project Manager to lead this implementation and further develop the platform with new capabilities.

The Senior Project Manager role is responsible for leading, mentoring and coaching Project teams (including other Project Managers) to work effectively within Sydney Water and deliver in line with corporate standards and expected cultural behaviours. It builds and leads teams to deliver large programs and projects, ensuring everyone involved — across governance, business, technical, and vendor roles — clearly understands their responsibilities. The role can oversee multiple projects at the same time, managing delivery of projects both large and small, ensuring solutions are high quality and provide real business value. There will be a need to develop well‑structured, benefits‑focussed business cases, management of budgets and forecasts, and delivery of agreed scope within schedule, quality and budget.

Fixed Term- Full Time (12 Months opportunity)

Your role will involve:

• ServiceNow best practice: Leveraging ServiceNow leadership and experience to deliver new capabilities on the ServiceNow platform. Ensuring that project teams use appropriate delivery methodologies, in the right way.
• Lead with impact: Hold full managerial authority to establish and lead virtual project teams delivering complex initiatives over months or years.
• Enable accountability: Ensure roles, accountabilities and authorities are clear, and teams have the financial, people and physical delegations needed to succeed.
• Foster collaboration: Build inclusive, high‑performing teams where everyone contributes to decisions and commits to a shared direction. This will require relationship building between multiple project teams and suppliers.
• Drive delivery: Assign and monitor work to keep projects on track across multiple workstreams.
• Commercial management: Work with procurement specialists to define several commercial engagements. Lead these engagements through to completion, with appropriate oversight of financials.
• Lead by expertise: Bring strong technical leadership and deep knowledge of PRINCE2, the Digital Delivery Platform (DDP), and project, program and portfolio processes, mentoring and supporting other Project Managers in their effective use.
• Manage complexity with confidence: Structure long‑running projects into clear stages and workstreams, enabling measurable progress and clear monthly reporting to project boards.

About you

The Senior Project Manager is accountable for the execution of project management processes for one or more projects. We are seeking enthusiastic and motivated candidates who have:

• Extensive experience of ServiceNow delivery methodologies and implementations.
• Effective leadership, coordination, and team building skills.
• Effective negotiation and dispute resolution skills.
• Excellent communication skills (both written and verbal) and presentation skills.
• Demonstrated experience managing, with successful delivery of, technology projects.
• Driven, self-starter who takes ownership, knows how to make things happen, and is not afraid to challenge where necessary.
• Knowledge of current best practice in the delivery of IT solutions, project management methodologies and their application to IT projects.
• Understanding and experience in management of commercial engagements.
• A degree in technology or related discipline is desirable.
• A qualification in project management (PRINCE2 Certification / PMI Certification) is desirable.

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits:

• Competitive Remuneration:We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the driver's seat of your financial future with our novated lease options.

Does this sound like you?

We look forward to hearing from you.

Closing date: 5^th October 2026

For more information about the role, you can contact [e-mail]

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Dayforce talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Dayforce’sTerms,Privacy Policyand Sydney Water’sPrivacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.