Desktop Support Technician

NTT DATA, Inc.; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

NTT DATA, Inc. is seeking a Desktop Support Technician to enable project teams and business users to work effectively through hands-on support for device rollouts, migrations, troubleshooting, and onboarding to modern workplace technologies.

The role covers hardware/software issue resolution, coordination with project teams and service desk, and ensuring a smooth transition to operations with excellent end-user support and proactive communication.

Qualifications

• Experience providing desktop, technical support, or device deployment services.
• Troubleshooting hardware, software, OS, and peripheral issues.
• Delivering excellent customer service and end-user support.
• Strong written and spoken communication with stakeholders at all levels.
• Maintaining accurate documentation and following established processes.
• Collaborating effectively within a project team.

Responsibilities

• Support the deployment of Modern Desktop devices, including builds, app installation, user migration, and troubleshooting.
• Troubleshoot and resolve hardware, software, and peripheral issues to minimise disruption during deployment.
• Coordinate device replacements and onboarding with project teams, service desk staff, and stakeholders.
• Provide end-user support, including floor-walking, guidance, and issue resolution during rollout activities.
• Assist with testing, validation, and documentation to support successful deployment and transition to operations.

Skills

Desktop support

Troubleshooting

Customer service

Communication skills

Documentation

Team collaboration

Job description

As a Desktop Support Technician, you will play a key role in supporting technology deployment activities that enable project teams and business users to work effectively. You will provide hands‑on technical support for desktop device rollouts, user migrations, troubleshooting, and onboarding activities while ensuring a seamless transition to modern workplace technologies.

Key responsibilities

• Support the deployment of Modern Desktop devices, including device builds, application installation, user migration, and troubleshooting.
• Troubleshoot and resolve hardware, software, and peripheral issues to minimise disruption during deployment.
• Coordinate device replacements and onboarding activities with project teams, service desk staff, and business stakeholders.
• Provide end‑user support, including floor‑walking, guidance, and issue resolution during rollout activities.
• Assist with testing, validation, and documentation to support successful deployment and transition to operations.

Criteria

• Demonstrated experience providing desktop, technical support, or device deployment services.
• Experience troubleshooting and resolving hardware, software, operating system, and peripheral issues.
• Ability to deliver excellent customer service and provide effective end‑user support.
• Strong communication skills with the ability to engage professionally with stakeholders at all levels.
• Ability to work effectively within established processes while maintaining accurate documentation.
• Ability to work collaboratively within a team to achieve project outcomes.