Desktop Support Team Lead - M365, SOE, MDM - Federal GOVT!

HiTech Group Australia Limited; Canberra; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading technology services provider is seeking a Desktop Support Team Lead to support a federal government department in Canberra. You will oversee a team, providing Level 2 ICT support and mentoring team members. This role offers a 6-month contract with possible extensions and a rewarding hourly rate. Apply now with your application to the provided email reference number.

Qualifications

• Experience in leading and managing a technical support team.
• Strong problem-solving skills to handle escalated issues.
• Proven experience providing Level 2 ICT Support.
• Excellent communication skills to collaborate with stakeholders.

Responsibilities

• Oversee day-to-day operations of the Desktop Support Team.
• Coach and mentor team members to enhance their technical capabilities.
• Provide Level 2 ICT support for desktop hardware and software.
• Collaborate with Level 3 ICT teams for escalated issues.

Skills

Leading and managing a technical support team

Problem-solving skills

Providing Level 2 ICT Support

Excellent communication and interpersonal skills

Job description

Reference #: JF/JJ2494

Title: Desktop Support Team Lead - M365, SOE, MDM - Federal GOVT!

Category: ICT

Location: NSW

Work Type: Contract

Remuneration: $Neg

Term: 12 months + EXTS

Description:

• Work with a leading Federal Government Department
• 6 month contract + 2 x 6 month extension options!
• Rewarding hourly rates & Canberra-based role with some flexible work arrangements

A leading Federal Government Department is seeking an experiencedDesktop Support Team Lead to support and enhance end-user digital technologies across the organisation. The successful Desktop Support Team Lead be responsible for overseeing the day-to-day operations of the Desktop Support Team, including mentoring, and developing a team of Desktop Support Officers.

The successfulDesktop Support Team Lead will be responsible for, but not limited to:

• Coach and mentor team members to enhance their technical capabilities and support career growth.
• Provide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face to face onsite support.
• Provide support to the Desktop Support Team with tasks requiring provisioning and management of ICT equipment for staff and maintaining accurate record-keeping of the ICT asset register.
• Collaborate with Level 3 ICT teams (e.g. Networks, Servers and Infrastructure)

The successfulDesktop Support Team Lead will have experience in the following:

• Experience in leading and managing a technical support team, including coaching and mentoring team members.
• Strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software.
• Proven experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems.
• Excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback.

This is a great opportunity to work within ahigh profile Federal Government Departmentand work on an interesting program of work! The successfulDesktop Support Team Lead be offered a6 month contract with 2 x 6 months of extension options, and arewarding hourly rate!If you have the required skills and experience,APPLY NOW. Please forward your application [e-mail] reference numberJJ2494. For more exciting job opportunities go towww.hitechaust.com