Desktop/Laptop technician

Centre Com; South Australia; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading tech retailer in Adelaide is seeking a skilled technician to join their team. The role involves servicing laptops and PCs, ensuring customer satisfaction, and maintaining professionalism. Candidates should have hands-on experience with laptop repairs, a high school diploma, and good communication skills. Opportunities for certification with major brands are available.

Qualifications

• Minimum 1-2 years of hands-on experience with laptop repair.
• A+ certification is a plus.
• Good communication skills are a must.

Responsibilities

• Install and service laptops, PCs, and peripherals.
• Perform routine installs and troubleshooting on laptops.
• Ensure customer satisfaction throughout service.

Skills

Laptop repair experience

Communication skills

Basic mechanical skills

Knowledge of Microsoft applications

Education

High school degree

Tools

Laptop diagnostics tools

Job description

Overview

Join Australia’s Leading Tech Retailer/Service Center – Centre Com. This role is based in Adelaide City.

About Us

Centre Com is Australia’s largest and fastest-growing computer hardware retailer, with a strong presence across Victoria, New South Wales, South Australia and Queensland. We are the go-to destination for tech enthusiasts, gamers, businesses, and everyday Australians alike. Our success is driven by a commitment to customer-first service, technical expertise, and a culture built on transparency, collaboration, and innovation. At Centre Com, we don’t just sell products—we build careers, nurture talent, and foster an environment where people are empowered to grow.

About the Role

• Transformation Services calls, installing and servicing laptops, PCs, and PC peripherals and/or electronic equipment.
• Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk or script.
• May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break-fix work
  • Whole unit replacement
  • FRU Parts Replacement
  • Load software with a script
  • Performs scripted image loading, unit diagnostics and replaceable unit swapping
  • Performs troubleshooting by running basic diagnostics and performing basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on specific products as directed.
• Maintains a high degree of professionalism in actions, demeanour and dress.
• Ensures customer satisfaction throughout.
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ASP ticketing system.
• Performs onsite repairs mainly on laptops at surrounding schools. (Company Car Provided)

• L1-ASP1

Required and Preferred Qualifications

• High school degree required
• Minimum 1-2 years of hands‑on experience with laptop repair
• A+ certification is a plus
• Apple AASP experience or GSX knowledge is a big plus
• Specific Manufacturer certification and/or training as required, i.e. Apple, Dell, Microsoft, HP, ACER, Lenovo, MSI, ASUS. An Apple skills background is highly desired.
• General knowledge of laptop hardware and software, including basic knowledge of Microsoft applications
• Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
• Training and/or vendor certifications as required, including completion of Core Training
• Ability to resolve basic / non-complex problems as directed
• Police or criminal background verification clearance may be required
• Must have a Full, valid Driver's License
• Good communication skills are a must. Successful candidates will gain the advantage of becoming HP/ Lenovo/ ACER/ MSI/ ASUS, and/or Apple Certified technicians.