Dermal Clinic Supervisor | Elevate Patient Experience

Mecca Brands; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Product discount

Education & development

Parental leave & superannuation

Job summary

MECCA Aesthetica at Bourke Street is a destination for advanced skin treatments, offering facials, laser, Biologique Recherche, and injectables. We seek an Assistant Clinic Manager (ACM) to support the Clinic Manager in driving performance and culture within a team of dermal therapists.

The ACM will coach staff, manage rosters, handle client services, and assist with onboarding while maintaining safety and exceptional customer experiences.

Qualifications

• Dermal therapist with minimum 12 months experience in fast-paced retail/clinic environment.
• At least 12 months of management experience in a clinic environment.
• Diploma/degree in dermal therapy or related field preferred.

Responsibilities

• Motivate, coach, and support the team to provide an exceptional MECCA experience.
• Lead on operational and administrative tasks to ensure accuracy and efficiency.
• Support roster optimisation to drive productivity, client conversion, and sales targets.
• Manage adverse events and assist with client concerns/complaints.
• Foster health and safety culture through leading by example.

Skills

Dermal therapist

Management experience

Customer service

Education

Diploma of Dermal Therapy

Beauty Therapy Diploma

Bachelor of Dermal Science

Tools

Medical grade equipment

LED equipment

Job description

MECCA Aesthetica at Bourke Street is a destination for advanced skin treatments, offering facials, laser, Biologique Recherche, and injectables. We seek an Assistant Clinic Manager (ACM) to support the Clinic Manager in driving performance and culture within a team of dermal therapists.

The ACM will coach staff, manage rosters, handle client services, and assist with onboarding while maintaining safety and exceptional customer experiences.