Deputy Commissioner, Frontline Resource Management - SES Band 2

Australian Taxation Office; Canberra; On-site; AUD 346,000 - 391,000; Full time

Job summary

The Australian Taxation Office (ATO) is seeking a Deputy Commissioner, Frontline Resource Management (SES Band 2) to lead frontline operations strategy across ACT and other states. This executive role shapes workforce, investment and performance plans to deliver trusted tax and super services.

As part of the Frontline Operations Group Executive, you will sustain high-risk compliance and taxpayer service outcomes, drive transformation, and collaborate with internal and external partners to ensure

Job description

Deputy Commissioner, Frontline Resource Management - SES Band 2

• $346,137 to $390,916 total remuneration package
• Various locations in ACT, NSW, QLD, SA, TAS, VIC, WA
• Ongoing/non-ongoing, full-time/part-time

We are seeking an experienced, influential senior leader to join the Frontline Operations Group Executive as Deputy Commissioner, Frontline Resource Management.

As part of the senior executive team, you will work together as one Frontline Operations to strengthen the integrity of the tax and super systems while providing efficient and effective taxpayer service.

As Deputy Commissioner, Frontline Resource Management, you’ll help shape the future of Frontline Operations and the capability that underpins its success. You will lead the workforce, investment and performance strategies that enable trusted services, strengthen compliance outcomes and maintain confidence in Australia's tax, superannuation and registry systems.

Frontline Operations is operating in a rapidly evolving service delivery and compliance environment, shaped by changing taxpayer expectations, emerging technologies and increasing complexity. You will play a pivotal role in preparing our people, services and compliance approaches for the future, leading strategic improvements across workforce capability, digitally enabled service delivery, governance, resource investment and organisational performance. Through your leadership, Frontline Operations will remain agile, resilient and equipped to deliver the outcomes envisioned in the ATO Strategy.

Success in this role requires exceptional strategic judgement, enterprise leadership and the ability to lead through complexity and change. You will translate enterprise priorities into practical delivery, build capability at scale and foster trusted partnerships across the ATO, broader APS and external stakeholders. Leading large and diverse teams, you will create the conditions for innovation, high performance and continuous improvement, positioning Frontline Operations to respond confidently to future challenges while delivering lasting value for the Australian community.

The Australian Taxation Office is recognised by the Australian Disability Network as a Disability Confident Recruiter employer . This status is an annual achievement and valid for 12 months from the date of issue.

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