Deputy Commissioner, Frontline Resource Management

Australian Taxation Office; Hobart; On-site; AUD 360,000 - 480,000; Full time

Job summary

The Australian Taxation Office is seeking an experienced senior leader to join the Frontline Operations Group Executive as Deputy Commissioner, Frontline Resource Management. You will help shape the future of Frontline Operations and lead the workforce, investment and performance strategies that underpin trusted services and stronger compliance outcomes.

Frontline Operations will stay agile and resilient as you translate enterprise priorities into practical delivery, build capability at scale

Qualifications

• Exceptional strategic judgement, enterprise leadership and the ability to lead through complexity and change.

Responsibilities

• Lead the workforce, investment and performance strategies that enable trusted services and strengthen compliance outcomes.
• Translate enterprise priorities into practical delivery and build capability at scale.
• Foster trusted partnerships across the ATO, broader APS and external stakeholders.

Job description

We are seeking an experienced, influential senior leader to join the Frontline Operations Group Executive as Deputy Commissioner, Frontline Resource Management.

As part of the senior executive team, you will work together as one Frontline Operations to strengthen the integrity of the tax and super systems while providing efficient and effective taxpayer service.

As Deputy Commissioner, Frontline Resource Management, you’ll help shape the future of Frontline Operations and the capability that underpins its success. You will lead the workforce, investment and performance strategies that enable trusted services, strengthen compliance outcomes and maintain confidence in Australia's tax, superannuation and registry systems.

Frontline Operations is operating in a rapidly evolving service delivery and compliance environment, shaped by changing taxpayer expectations, emerging technologies and increasing complexity. You will play a pivotal role in preparing our people, services and compliance approaches for the future, leading strategic improvements across workforce capability, digitally enabled service delivery, governance, resource investment and organisational performance. Through your leadership, Frontline Operations will remain agile, resilient and equipped to deliver the outcomes envisioned in the ATO Strategy.

Success in this role requires exceptional strategic judgement, enterprise leadership and the ability to lead through complexity and change. You will translate enterprise priorities into practical delivery, build capability at scale and foster trusted partnerships across the ATO, broader APS and external stakeholders. Leading large and diverse teams, you will create the conditions for innovation, high performance and continuous improvement, positioning Frontline Operations to respond confidently to future challenges while delivering lasting value for the Australian community.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.