Deployment Technician

Mater Group; Brisbane; Hybrid; AUD 86,000 - 93,000; Full time

Job summary

Mater Health Services in Queensland is seeking a Deployment Technician on a 10-month maximum term contract to support a Windows 11 upgrade, device replacement, and VDI rollout across our hospitals and operational sites.

You will deploy devices, guide end users, and provide onsite post-deployment support, troubleshooting issues, and ensuring a smooth transition with strong collaboration across IT teams.

Qualifications

• Diploma in Information Technology or equivalent work experience.
• Advanced ITIL certifications desired.
• Microsoft Certified Professional or equivalent certifications expected.
• Minimum 5 years IT experience mandatory.
• Familiarity with Intune, SCCM/MECM, ControlUp or similar endpoint deployment tools.
• Open, valid driver’s licence required.

Responsibilities

• Support Windows 11 upgrades, device replacements, VDI migrations, and endpoint deployments across Mater locations.
• Perform device staging, imaging, configuration, and replacement for laptops/desktops and related tech.
• Provide onsite, face-to-face support during deployment, migration and hypercare to minimise disruption.
• Diagnose and resolve hardware, software, OS, connectivity and user profile issues, escalating complex cases.
• Validate upgrades/migrations by confirming device functionality and user access to critical apps.
• Participate in deployment testing, UAT, and business app validation.
• Maintain accurate deployment records, asset information and incident resolutions.
• Assist with device lifecycle management including audits, inventory, and disposal.

Skills

ITIL

Driver's license

Education

Diploma in Information Technology

Tools

Intune

SCCM/MECM

ControlUp

Job description

About the role

Mater is seeking a skilled Deployment Technician for a 10-month maximum term contract to support a large-scale Windows 11 upgrade, device replacement, and Virtual Desktop Infrastructure (VDI) rollout across our hospitals and operational sites. In this key project role, you will work closely with end users, business stakeholders, and IT teams to deliver device deployments, manage user onboarding, troubleshoot technical issues, and provide onsite post-deployment support—ensuring a smooth transition and positive user experience throughout the program until its completion in FY27.

Salary range: $62.74 - $67.20 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

You will collaborate closely with project teams and end users to coordinate deployment, technically guide and ensure seamless transitions to new systems. Your contribution will include supporting user onboarding, troubleshooting, documentation and continuously identifying opportunities to improve deployment processes and user experience (UX).

What you can expect:

• Supporting Windows 11 upgrades, device replacements, VDI migrations, and endpoint deployments across Mater locations.
• Performing device staging, imaging, configuration, and replacement activities for laptops, desktops, and related technologies.
• Providing onsite, face-to-face support during deployment, migration, and hypercare phases to minimise disruption.
• Diagnosing and resolving hardware, software, OS, connectivity, and user profile issues, escalating complex cases as needed.
• Validating successful upgrades and migrations by confirming device functionality and user access to critical applications and systems.
• Participating in deployment testing, user acceptance testing (UAT), and business application validation activities.
• Maintaining accurate records of deployment activities, asset information, and incident resolutions.
• Assisting with device lifecycle management, including hardware audits, inventory control, and device collection or disposal.

About you

• Diploma in Information Technology or equivalent work experience
• Advanced ITIL certifications desired
• Relevant IT certifications such as Microsoft Certified Professional are expected
• Minimum 5 years relevant IT experience is mandatory
• Familiarity with Microsoft Intune, SCCM/MECM, ControlUp or similar endpoint deployment and device management technologies.
• Hold an open, valid drivers licence.

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.