Department Managers

Jobtailor; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Store Manager in Sydney to lead a 20+ person team across departments, ensuring safety, service excellence and strong merchandising execution. You will manage daily store operations, rosters, and performance while driving sales and customer satisfaction.

The role requires proven leadership in a high-volume retail setting, with a focus on safety, wellbeing & compliance, and the ability to inspire and coach staff to meet KPIs and service standards.

Qualifications

• Experience leading teams in a large, high-volume retail environment.
• Strong focus on safety, wellbeing and compliance in leadership roles.
• Ability to roster and plan staffing to meet service levels.
• Solid understanding of KPIs and customer expectations.

Responsibilities

• Manage daily operations, sales and stock in the specialist department.
• Lead a team of 20+ and train for Best Experience and Safety Culture.
• Create rosters and plan coverage to deliver the service promise.
• Drive department sales through merchandising and monitoring key metrics.
• Open and close the store on weekdays and weekends.
• Address customer feedback to improve the end-to-end experience.
• Coordinate with Merchandising, Store Leadership, Health and Safety teams, and suppliers.
• Attend onsite meet and greet with leaders if selected.

Skills

Team Leadership

Safety Culture & Compliance

Merchandising Knowledge

Customer Service Management

Strategic Planning

Job description

• Manage ongoing daily operations, sales and high-volume stock management within the specialist department
• Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
• Report directly to the Operations Manager and Complex Manager
• Lead and manage a team of 20+ team members
• Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
• Train and develop team members on Best Experience and Safety Culture & Compliance
• Manage team engagement, performance, recognition and capability development
• Create rosters and strategically plan team coverage to deliver the service promise
• Drive department sales through merchandising and monitoring key metrics
• Monitor and measure customer service levels
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy, including adjustments, replenishment discipline and loss prevention
• Liaise with Merchandising, Store Leadership, Health and Safety teams, and suppliers
• Attend an onsite meet and greet with leaders if selected

Requirements

• Must be age 15 or over to apply
• Previous experience leading teams in the retail industry or a large, high volume customer focused organisation
• Experience leading teams with a focus on Safety and Wellbeing and Specialist products preferred
• Strong leadership and influencing skills
• Ability to lead and inspire a large team of 20+ through engagement, coaching and teamwork
• Ability to champion a Safe & Secure environment and ensure compliance with policies and procedures
• Experience opening and closing a store and supporting smooth trade across weekdays and weekends
• Ability to build team capability through clear expectations, performance conversations and recognition
• Understanding of KPIs and customer expectations
• Ability to deliver effective rostering and strategic planning
• Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
• Ability to work a minimum of 1 in 3 weekends and some public holidays
• Successful completion of online chat interview and online video interview
• Background checks may be required, including police, employment, medical and qualification checks

Core Competencies

Demonstrates strong leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence. Proficient in strategic planning, merchandising, and performance management to drive sales and enhance team engagement.

Highest-signal resume keywords

• Team Leadership
• Safety Culture & Compliance
• Merchandising Knowledge
• Customer Service Management
• Strategic Planning

Hard Skills

• Stock Management
• Sales Performance
• KPI Understanding
• Rostering
• Loss Prevention

Soft Skills

• Influencing Skills
• Coaching
• Team Engagement
• Performance Conversations

Industry Keywords

• Retail Industry
• High Volume Customer Focused
• Specialist Products
• Customer Feedback
• Store Operations