Department Manager - Warringah Mall

H&M; Northern Beaches Council; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

25% off H&M Group brands

Online learning platform

Parental leave (up to 26 weeks)

Job summary

H&M Australia is seeking a Department Manager to lead a dynamic team on the sales floor, driving great customer experiences and meeting profit goals. You will set plans for your department, mentor staff, and manage performance with a focus on results, values, and leadership.

You will regularly analyse KPIs, run succession planning, and implement development plans to maximize store performance. This is a full-time role with access to global development opportunities and attractive benefits.

Qualifications

• Customer-centric mindset and inclusive, creative leadership.
• Experience analysing commercial reports to maximise sales.
• Strong organizational skills for a fast-paced store environment.
• Excellent communication and relationship-building skills.
• Ability to delegate, follow up and provide constructive feedback to coach your team.
• Previous leadership in a similar role with proven KPI delivery and team development.

Responsibilities

• Regularly analyse Sales & Profit KPIs for the department and drive action with Visual Merchandisers.
• Lead the Hello Member program in line with country goals and customer experience standards.
• Ensure the department meets H&M standards using the Customer Experience Tool.
• Collaborate with Visual Team to implement the Commercial Handbook.
• Evaluate and manage team performance, provide feedback and development plans.
• Develop a talent pipeline to support store needs and business growth.

Skills

Customer focus

Analyze reports

Organizational skills

Communication

Delegation & feedback

Leadership experience

Job description

As a Department Manager youare responsible forsupporting the SalesandProfit goals by setting a plan for yourdepartment to deliver aGreat CustomerExperience in line with your store.You ensure you have a Great Team andsupport theirdevelopment, working withsuccession planning, talent development andstructured performance management foryour team based on results, values, andleadership.

Key responsibilities:

Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual

Merchandisers youtake action to maximisesales.

Drive Hello Member program in line with country goals.

Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.

Together with your Visual Team, you ensure the implementation of the Commercial Handbook.

Evaluate and manage the performance of your team; give regular feedback, execute performance developmentreviews, development plans, follow-up and take anyappropriate actionto improve performance and develop yourteam.

Actively work with a talent pipeline in your department to support the business and store needs.

Qualifications

To be successful in the roleasa DepartmentManager, we believe you are apositive,inclusive,and creative leader who enjoys being on the shop floor with their colleagues and customers.You have a desire to learn and grow and share this passion with your team of Sales Advisors.Your commercial mindset and coaching approach mean youaremotivatedby seeing actions turn intoresultsand you know thatdelegationto your teamis key totheir growthandachieving collective success as a store.In addition, you are communicative and socially confident,alwaysfosteringa positiveinteraction with colleagues and customers.

What you need to succeed:

Customer centric mindset.

Experienceanalysingcommercial reports and formulating plans to maximize sales.

Strong organizational skills and the ability to prioritize multiple tasks based on the needs ofour fast-paced business.

Demonstratesexcellentcommunication and relationship building skills.

The ability to delegate, followupand provide straightforward feedback with the goal to coach and develop your team.

Previousleadership experience in a similar role with proven results in driving commercial KPIs and team development.

Additional Information

This is a full-timerole.

Benefits

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays,Arket, & Other Stories across the globe.

Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment toidentifyingand developing internal talent. When you grow, we grow.

Up to26 weeksof company paid parental leave for eligible team members.

Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

In addition to our global benefits, all our local markets offer different competitiveperksand benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&Mis a part of H&M Group. At H&M Group,we’redeterminedto create andmaintaininclusive,diverse,andequitableworkplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge,experience,and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they oftencontaininformation that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&Mhere.