Department Manager - Trade

Bunnings Group; Palmerston; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount

OnePass membership

100+ exclusive benefits

12 weeks parental leave

Festive gifts and cafe discounts

Traveling store opportunities

Job summary

Bunnings is seeking a Department Manager - Trade to lead a fast-paced, customer-focused trade environment in Australia. You’ll shape how our commercial customers experience Bunnings, driving growth, building capability, and leading a team that delivers every day.

You’ll lead from the floor, build relationships with key customers, and work with Trade Specialists and store teams to deliver end-to-end experiences. The role may require a 1 in 3 weekend roster and some public holiday work.

Qualifications

• Strong understanding of customer service and commercial outcomes.
• Lead by example in safe work practices and ensure team members follow procedures.
• Interact confidently with customers and teams.
• Prioritise tasks and meet deadlines in a fast environment.
• Collaborative mindset and problem-solving approach.
• Experience leading a floor-based team in a trade environment.

Responsibilities

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for trade customers.
• Build strong relationships with key customers while driving sales through effective merchandising, availability and customer engagement.
• Work closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experience.
• Use customer insights to improve service and strengthen long-term customer loyalty.
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly.
• Support community and local business connections that help grow your customer base.

Skills

Leadership

Customer service

Relationship building

Merchandising

Job description

Join us and experience Bunnings from the other side of the counter!What’s in it for you when you’re part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWe’re genuinely invested in your career and no matter where you start with us, that pathway is yours to buildAbout the roleTake the lead in a fast-paced, customer-focused Trade environment where relationships, results and teamwork come together. As a Department Manager - Trade, you’ll shape how our commercial customers experience Bunnings, driving growth, building capability and leading a team that delivers every day. A million ways to make an impact starts here, with the opportunity to influence outcomes, strengthen customer partnerships and grow your leadership capability.You’ll be part of a supportive store leadership team that works closely together to get the best out of each other. Inspiring you to give it a red-hot go while building your confidence and skillset for the future.This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.What’s involvedLead & develop a team to deliver a consistent, knowledgeable and efficient experience for trade customersBuild strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagementWork closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experienceUse customer insights and feedback to improve service and strengthen long-term customer loyaltyManage rostering, stock flow and day-to-day operations to keep everything running smoothlySupport community and local business connections that help grow your customer baseWho we are looking forYou’re someone who enjoys leading from the floor and supporting your team, connecting with customers and making things happen. You understand what great service looks like in a trade environment and take pride in delivering it consistently.You bring a collaborative mindset, working closely with others to solve problems and deliver results. You’re comfortable balancing day-to-day operations with longer-term thinking, and you enjoy building strong relationships that make a difference.What you’ll needStrong understanding of customer service and commercial outcomesLead by example in safe work practices and ensure team members follow correct proceduresBe able to approach, connect and confidently interact with customers and teamsTo act with integrity, be safe and do your bestAn ability to prioritise tasks & meet deadlines in a fast environmentIf you’re ready to lead a team, strengthen customer relationships and make a real impact in a growing commercial space, we’d love to hear from you.Ready to join us? Apply now and help us shape what’s next!You’ll be part of a workplace where you’ll feel like you belong.We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail] .Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.About UsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.