Department Manager - Newstead QLD

Bunnings; Brisbane; Presencial; AUD 95 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Team discount

OnePass membership

100+ benefits access

Parental leave 12 weeks

Resumo da oferta

Bunnings is seeking a Department Manager - Trade to lead a high-performing team in a fast-paced, customer-focused environment. You will own relationships with commercial customers, drive growth through merchandising, and ensure outstanding service across trade channels.

You will roster, coach and develop team members, balance daily priorities with longer-term initiatives, and collaborate with Trade Specialists to deliver a seamless customer journey. Weekend work is a requirement.

Qualificações

• Strong understand of customer service and commercial outcomes.
• Lead by example in safe work practices and ensure team follows procedures.
• Be able to approach, connect and confidently interact with customers and teams.
• Act with integrity, be safe and do your best.
• Prioritise tasks and meet deadlines in a fast environment.

Responsabilidades

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for trade customers.
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement.
• Work closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experience.
• Use customer insights and feedback to improve service and strengthen long-term customer loyalty.
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly.
• Support community and local business connections that help grow your customer base.

Conhecimentos

Customer service

Leadership

Merchandising

Teamwork

Communication

Descrição da oferta de emprego

Benefits

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

Take the lead in a fast-paced, customer-focused Trade environment where relationships, results and teamwork come together. As a Department Manager - Trade, you’ll shape how our commercial customers experience Bunnings, driving growth, building capability and leading a team that delivers every day. A million ways to make an impact starts here, with the opportunity to influence outcomes, strengthen customer partnerships and grow your leadership capability. You’ll be part of a supportive store leadership team that works closely together to get the best out of each other. Inspiring you to give it a red-hot go while building your confidence and skillset for the future.

This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What’s involved

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for trade customers
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement
• Work closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experience
• Use customer insights and feedback to improve service and strengthen long-term customer loyalty
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly
• Support community and local business connections that help grow your customer base

Who we are looking for

You’re someone who enjoys leading from the floor and supporting your team, connecting with customers and making things happen. You understand what great service looks like in a trade environment and take pride in delivering it consistently. You bring a collaborative mindset, working closely with others to solve problems and deliver results. You’re comfortable balancing day-to-day operations with longer-term thinking, and you enjoy building strong relationships that make a difference.

What you’ll need

• Strong understanding of customer service and commercial outcomes
• Lead by example in safe work practices and ensure team members follow correct procedures
• Be able to approach, connect and confidently interact with customers and teams
• To act with integrity, be safe and do your best
• An ability to prioritise tasks & meet deadlines in a fast environment

We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age15 or over to apply for a role at Bunnings.

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Contact us at [e-mail] for support. If you need any adjustments, just let us know - we’re here to help.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. We’re building the best ... our team makes it happen. At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.