Department Manager - Gladstone

Bunnings; Gladstone Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave

Gifts and cafe offers

Career development

Job summary

Bunnings is looking for a Department Manager to lead a high-energy team in a fast-paced retail environment in Australia. You will shape customer experiences, drive growth, and develop team capability while delivering everyday store performance and profitability.

You will be on the shop floor, leading from the front and balancing daily operations with longer-term goals. Weekend and public holiday scheduling will be part of the roster, with a focus on service delivery and product availability.

Qualifications

• Background in retail or customer service that offers hands-on experience in a fast-paced commercial setting.
• Ability to deliver on management duties such as rostering, stock control, daily operations, meeting sales targets and store organisation.

Responsibilities

• Lead and develop a team to deliver a knowledgeable and efficient customer experience.
• Build strong relationships with key customers and drive sales through merchandising and availability.
• Work closely with wider store team to provide a seamless end-to-end experience.
• Use customer insights to improve service and strengthen loyalty.
• Manage rostering, stock flow and day-to-day operations.

Skills

Customer service

Leadership

Rostering

Merchandising

Communication

Tools

POS systems

Stock management software

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

Take the lead in a fast-paced, customer-focused environment where relationships, results and teamwork come together. As a Department Manager , you’ll shape how our customers experience Bunnings, driving growth, building capability and leading a team that delivers every day. A million ways to make an impact starts here, with the opportunity to influence outcomes, strengthen customer partnerships and grow your leadership capability.

You’ll be part of a supportive store leadership team that works closely together to get the best out of each other. Inspiring you to give it a red-hot go while building your confidence and skillset for the future.

This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What’s involved

This role gives you the opportunity to:

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for our customers
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement
• Work closely with wider store team to deliver a seamless end-to-end experience
• Use customer insights and feedback to improve service and strengthen long-term customer loyalty
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly
• Support community and local business connections that help grow your customer base

Who we are looking for

You’re someone who enjoys leading from the floor and supporting your team, connecting with customers and making things happen. You understand what great service looks like in a trade environment and take pride in delivering it consistently.

You bring a collaborative mindset, working closely with others to solve problems and deliver results. You’re comfortable balancing day-to-day operations with longer-term thinking, and you enjoy building strong relationships that make a difference.

What you’ll need

• Strong understanding of customer service and commercial outcomes
• Lead by example in safe work practices and ensure team members follow correct procedures
• Be able to approach, connect and confidently interact with customers and teams
• To act with integrity, be safe and do your best
• An ability to prioritise tasks & meet deadlines in a fast environment

You need a background in retail or a customer service role that offers hands-on experience in a commercial setting that is fast paced with a strong customer focus. You are capable of delivering on management duties such as rostering, stock control, daily operations, meeting sales targets and or store organisation. You also understand the importance of goal setting and performance reviews; you have a proven track record of driving profitability and providing an outstanding customer experience.

You need to be able to deliver key performance metrics and to work within processes to meet organizational goals. You should have the ability to facilitate open communication with your team and to create a culture where people do not hesitate to raise issues.

To succeed, you need to be highly motivated, decisive, organized and require learning ability. We expect you to thrive in ambiguity and adapt quickly. You’ll enjoy quick problem solving and team building and you should be proactive to identify gaps in operations and develop solutions.

To sustain you’ll keep the store’s sentiments aligned, polished presentation and maintain safety and compliance. You’ll be able to adopt a flexible schedule and are willing to work on weekends and public holidays in a store environment, prioritising service delivery and product availability.

We will also consider the following: a desire to deliver from a hands-on and on the floor perspective, proven multi-tasking, and a positive approach to clients. You should be ready for new responsibilities, high energy and flexible work demands.

You’re an effective communicator, enabling a positive, engaging and productive environment that encourages continuous improvement and business growth.

Adjustments and Support

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail].

Bunnings reserves the right to close job advertisements at any time. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.