Department Manager - Gladstone

Gladstone Warehouse; Gladstone Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive team benefits

12 weeks parental leave

Festive gifts

Cafe discounts

Travelling store opportunities

Career development

Job summary

Bunnings is seeking a Department Manager to lead a high-energy, customer-focused team in a fast-paced retail environment in Australia. You will shape the customer experience, drive growth, and develop leadership capabilities within the store leadership team.

You’ll oversee rostering, stock flow and everyday operations, while building strong relationships with customers and local businesses. A genuine commitment to service and teamwork will help you excel and advance within the business.

Qualifications

• Strong understanding of customer service and commercial outcomes.
• Lead by example in safe work practices and ensure team members follow correct procedures.
• Be able to approach, connect and confidently interact with customers and teams.
• To act with integrity, be safe and do your best.
• An ability to prioritise tasks & meet deadlines in a fast environment.

Responsibilities

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for our customers.
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement.
• Work closely with wider store team to deliver a seamless end-to-end experience.
• Use customer insights and feedback to improve service and strengthen long-term customer loyalty.
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly.
• Support community and local business connections that help grow your customer base.

Skills

Customer service

Leadership

People management

Communication

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

Take the lead in a fast-paced, customer-focused environment where relationships, results and teamwork come together. As a Department Manager , you’ll shape how our customers experience Bunnings, driving growth, building capability and leading a team that delivers every day. A million ways to make an impact starts here, with the opportunity to influence outcomes, strengthen customer partnerships and grow your leadership capability.

You’ll be part of a supportive store leadership team that works closely together to get the best out of each other. Inspiring you to give it a red-hot go while building your confidence and skillset for the future.

This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What’s involved

This role gives you the opportunity to:

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for our customers
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement
• Work closely with wider store team to deliver a seamless end-to-end experience
• Use customer insights and feedback to improve service and strengthen long-term customer loyalty
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly
• Support community and local business connections that help grow your customer base

Who we are looking for:

You’re someone who enjoys leading from the floor and supporting your team, connecting with customers and making things happen. You understand what great service looks like in a trade environment and take pride in delivering it consistently.

You bring a collaborative mindset, working closely with others to solve problems and deliver results. You’re comfortable balancing day-to-day operations with longer-term thinking, and you enjoy building strong relationships that make a difference.

What you’ll need

• Strong understanding of customer service and commercial outcomes
• Lead by example in safe work practices and ensure team members follow correct procedures
• Be able to approach, connect and confidently interact with customers and teams
• To act with integrity, be safe and do your best
• An ability to prioritise tasks & meet deadlines in a fast environment

If you’re ready to lead a team, strengthen customer relationships and make a real impact in a growing commercial space, we’d love to hear from you.

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at ****@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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