Dental Receptionist/Assistant

Hope Island Dental Care; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Job summary

A local dental clinic in Hope Island, Queensland, is looking for a Dental Receptionist/Assistant. This dual role combines chair-side assistance and front desk management, contributing to patient care and clinic organization. Candidates should have strong communication skills and a professional attitude, with prior experience preferred. The role offers opportunities for professional development and career progression in a friendly team setting.

Benefits

Opportunities for professional development

Supportive work environment

Career progression

Exposure to a range of dental procedures

Qualifications

• Prior experience as a Dental Assistant or Receptionist is preferred.
• Strong organisational skills and ability to manage multiple tasks efficiently.
• Professional and compassionate attitude.

Responsibilities

• Prepare treatment rooms and ensure sterilisation of instruments.
• Assist dentists during procedures including orthodontics and implants.
• Manage patient billing and health fund claims.

Skills

Organisational skills

Communication skills

Interpersonal skills

Teamwork

Education

Certificate III in Dental Assisting

Tools

Practice management software

Job description

Hope Island Dental Care is a family-owned and operated clinic that has been providing quality care to the Hope Island community for over 20 years. With a stunning view overlooking the marina, our clinic combines modern technology with a warm and inviting atmosphere to provide a wide range of dental services.

As a growing practice, we're dedicated to fostering a supportive work environment, where every team member is valued and given opportunities for growth. We are seeking a Dental Receptionist/Assistant to join our friendly team. This is a dual role offering a balance between chair-side assistance and front desk management.

Key Responsibilities

• Prepare treatment rooms at the start of each day and clean up the practice at closing.
• Ensure sterilisation of dental instruments in accordance with infection control protocols.
• Assist our dentists during a variety of procedures, including general dentistry, orthodontics and dental implants.
• Take and develop digital X-rays as needed.
• Ensure patient comfort before, during and after procedures.
• Maintain accurate patient records, updating dental charts and medical histories.
• Manage inventory of dental supplies and assist in ordering as needed.
• Greet patients warmly, manage check-ins, and process patient registration forms.
• Schedule and confirm patient appointments using practice management software.
• Answer phone calls and address patient enquiries in a courteous and professional manner.
• Manage patient billing, health fund claims and payment processing.
• Maintain patient confidentiality and manage patient files with accuracy.
• Ensure the reception area and clinic are clean, organised and welcoming.

Requirements

• Prior experience as a Dental Assistant or Receptionist is preferred.
• Certificate III in Dental Assisting is highly advantageous but not essential.
• Strong organisational skills and ability to manage multiple tasks efficiently.
• Excellent communication and interpersonal skills.
• Growth mindset and ability to work effectively in a team.
• Professional and compassionate attitude.

What We Offer

• A supportive and positive work environment with a small team.
• Opportunities for continuous professional development and hands-on training.
• Career progression within a growing practice.
• Exposure to a wide range of dental procedures and technologies.

We believe in creating a workplace that not only values exceptional patient care but also the wellbeing and development of our staff. We're committed to helping you succeed, offering pathways for professional growth. If you’re looking for a role that offers variety, opportunities for learning and a great team culture, we’d love to hear from you.