Dental Receptionist

Smile Solutions; Melbourne; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading dental practice in Melbourne is seeking a dynamic Receptionist to join their team. You will manage appointments, liaise with patients, and assist in treatment planning. Ideal candidates will be proactive, organized, and skilled in communication. The position offers a supportive work environment and benefits including discount dental treatments.

Benefits

60% discount on dental treatments for staff

20% discount for family and friends

Quarterly staff events

Seasonal AFL ticket offers

Qualifications

• Must possess excellent communication skills.
• Experience in dental practice management is a plus.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Manage appointment bookings and patient interactions.
• Process HICAPS claims and manage accounts.
• Coordinate treatment plans and tasks.

Skills

Excellent verbal and written communication skills

Exceptional organisation and multitasking abilities

Proactive, solutions-oriented

Team player

Bubbly, outgoing personality

Proficiency in dental practice management software

Tools

Dental4Windows (D4W)

Job description

Smile Solutions, "Melbourne's Home of Dentistry", is located in the Manchester Unity Building in the heart of Melbourne's CBD. We occupy four levels, plus the tower, significant within the art deco movement and Australia's national architectural heritage.

We are a multidisciplinary practice, home to over 60 practitioners, including 20 board‑registered specialists in oral surgery, endodontics, orthodontics, periodontics and prosthodontics.

Opportunity

We are seeking a person who loves customer service and thrives in a busy, successful team. As a Receptionist, you will work with a diverse team and have opportunities to develop your career as you gain experience in a dynamic dental environment.

Responsibilities

• Management of appointment books.
• Processing HICAPS claims and account management.
• Liaising with patients and practitioners.
• Data entry and mailing tasks.
• Treatment planning and coordination.

Upside of working at Smile Solutions

• 60% discount on dental treatments for staff and their children.
• 20% discount on dental treatments for partners, spouses, family and friends.
• Conveniently located in the heart of Melbourne CBD, 5 minute walk from Flinders Street Station.
• Quarterly staff events and social activities.
• Seasonal AFL ticket offers at both the MCG and Marvel.
• A beautiful, nurturing and supportive environment.

Desired Qualities

• Excellent verbal and written communication skills.
• Exceptional organisation and multitasking abilities.
• Proactive, solutions-oriented, and takes initiative.
• Team player who leads by example and takes pride in their work.
• Bubbly, outgoing, and able to maintain a positive clinic atmosphere.
• Proficiency in dental practice management software (experience with Dental4Windows (D4W) is desirable but not essential).
• Ability to integrate into a large practice and work with multiple practitioners.

If you would like to be considered for this opportunity, please submit your CV and cover letter outlining your experience and motivation to work in our team. We reserve the right to commence shortlisting immediately; only suitable candidates will be contacted.

Remuneration is negotiable and based on experience within the industry.

Application questions

Your application will include the following questions: Are you legally entitled to work in Australia? Please provide your hourly wage expectations ex Super. What is the notice period for your current employment? What motivated you to apply for this position? What relevant skills and experience would you bring to this role?

Smile Solutions, often referred to as Melbourne’s home of dentistry, is the largest dental practice in Australia. Since our foundation in 1993, the practice has grown significantly while maintaining a high level of patient service and care.

To help fast track investigation or questions about the role, please contact our recruitment team directly.