Delivery Team Coordinator

The Tailor; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Team-oriented culture

Discounts on luxury travel experiences

Job summary

The Tailor in Australia’s leading luxury travel company is seeking a warm, highly organised Delivery Team Coordinator to take care of clients from handover to journey completion, ensuring every trip feels seamless, personal and special.

You'll be the main contact while clients travel in Australia, reconfirm arrangements, coordinate suppliers and manage bookings, anticipating needs, handling changes calmly and maintaining the high-touch care that creates lifelong memories.

Qualifications

• You genuinely care about people and the experience they have.
• You’ll enjoy building positive relationships with clients and understanding what matters to them.
• You’ll be warm, attentive and proactive in supporting their journey.

Responsibilities

• Creating exceptional client experiences while travelling, building positive relationships.
• Anticipate client needs and provide information and thoughtful touches.
• Take ownership of client files at handover and review details for accuracy.

Skills

Client care

Relationship building

Attention to detail

Organised

Job description

Are you someone who notices the little things, anticipates what someone might need before they ask, and naturally goes above and beyond to make an experience special?

We’re looking for a warm, thoughtful and highly organised Delivery Team Coordinator to join our close-knit team at The Tailor, Australia’s leading luxury travel company.

This is a role for someone who gets real satisfaction from looking after people and cares about the client experience. Someone who understands that exceptional service isn’t just about making sure everything runs to plan, but about the personal touches, attention to detail and genuine care that turn an incredible trip into lifelong memories.

About the role

From the point a client’s journey is handed over by their Travel Designer through to the end of their trip, you’ll be the person making sure they feel completely looked after.

You’ll be their main point of contact while they’re travelling in Australia, building a positive relationship with them and making sure their journey feels seamless, personal and special.

You’ll be across every detail
Behind the scenes, you’ll reconfirm arrangements, coordinate with our incredible network of supplier partners, manage bookings and make sure everyone has the right information at the right time.

You’ll think one step ahead
Exceptional service isn’t just about making sure the itinerary runs to plan - you’ll anticipate what might make a client’s day easier or more enjoyable, whether that’s sharing tomorrow’s weather, reminding them of an early start or suggesting somewhere special for dinner.

You’ll be there when plans change
Travel doesn’t always go exactly to plan and when the unexpected happens, you’ll be the calm and capable person who steps in, finds a solution and makes sure the client continues to feel supported.

You’ll genuinely care about the experience our clients have

You’ll take pride in knowing they feel cared for throughout their journey and get real satisfaction from helping create travel memories they’ll talk about for years to come.

You’ll report to our Operations Manager and work closely with our Travel Designers, Delivery Team, Product Team and supplier partners across Australia.

As our clients travel outside traditional business hours, this role also forms part of a roster providing support across evenings, weekends and public holidays.

Your key responsibilities

Creating exceptional client experiences and build positive relationships with clients while they’re travelling, providing warm, attentive and highly personalised support throughout their journey.

Anticipate client needs and proactively provide the information, reminders and thoughtful touches that make their experience feel seamless and considered.

Take ownership of client files at handover, review every detail and ensure outstanding actions, changes or inconsistencies are resolved before travel.

Reconfirm accommodation, transfers, guides, activities, restaurants and other itinerary components, ensuring every detail is accurate and ready to run.

Be the main point of contact for clients while they’re travelling, responding promptly, warmly and professionally through WhatsApp and our client app.

When something doesn’t go to plan, remain calm, take ownership and find the best possible solution for the client.

Work closely with our supplier partners to make sure they understand the client, their requirements and the details of their journey.

Maintain accurate client files, itineraries, client and agent notes and recommendation lists so important information is always current and accessible.

Support rostering, buddy coverage and handovers across the Delivery Team to ensure every client receives the same exceptional level of care.

About The Tailor

For 28 years, The Tailor has been setting the standard for five-star luxury and experiential travel in Australia. We specialise in creating off-the-beaten-path adventures with a truly luxurious touch. As a multi-award-winning, full-service travel design company, we help discerning travellers discover the very best people, places, and experiences Australia has to offer.

We’re proudly boutique, fiercely passionate, and deeply connected. With over 300 years of combined travel experience in-house and an unmatched black book of contacts, we create experiences that are truly life-changing.

About you

Above all, you genuinely care about people and the experience they have.

You’ll enjoy building positive relationships with clients, understanding what matters to them and knowing you’ve played a part in making their journey truly memorable.

You’ll also be:

Warm and attentive: You naturally make people feel looked after and understand that great service often comes down to the smallest details.

Someone who goes above and beyond: Doing the minimum isn’t your style as you’re always thinking about what else you can do to make a client’s experience better.

Proactive and thoughtful: You anticipate what someone might need rather than waiting to be asked.

Naturally organised: You have exceptional attention to detail, love keeping things on track and can comfortably manage several moving pieces at once.

Calm under pressure: When plans change, you stay level-headed, think clearly and focus on finding the best outcome for the client.

A confident communicator: You communicate warmly and professionally and know how to adapt your approach depending on the client, supplier or situation.

Solutions-focused: You’re resourceful and willing to find another way when the obvious or standard option isn’t available.

A team player: You enjoy working collaboratively and understand that delivering an exceptional client experience is a team effort.

Ideally, you’ll bring experience in travel, tourism, coordination, operations or another client-service focused environment. Knowledge of Australian destinations, properties and suppliers will be highly regarded, as will previous concierge, guest relations or in-country support experience.

You will need to be available to participate in a roster that includes evenings, weekends and public holidays.

What we offer

Working at The Tailor means joining a team that values excellence, creativity and care, not just for our clients but for each other.

You’ll have the opportunity to build incredible knowledge of Australian travel, work closely with some of the industry’s best suppliers and experiences, and play a hands-on role in creating journeys and memories that stay with our clients long after they return home.

A coveted opportunity to work with one of Australia’s most prestigious luxury travel brands

Exposure to exceptional Australian destinations, properties, experiences and supplier partners

Professional development and learning from an experienced travel team

A dynamic, fun and supportive team environment where people genuinely enjoy coming to work

The opportunity to have a direct and meaningful impact on every client journey you support

The Tailor is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms.

Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required.

No agency enquiries or applications please. The Tailor will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company.

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