Delivery Lead (Digital Experience Enablement)

Department Of Government Services; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Department Of Government Services in Melbourne is seeking a Delivery Lead (Digital Experience Enablement) to guide a senior multidisciplinary engineering team responsible for the Single Digital Presence and related digital experience capabilities.

You will oversee Drupal and related engineering practices, ensure security and reliability, and drive repeatable, high-value digital experiences across content and transaction platforms in a hybrid Agile/Waterfall environment.

Qualifications

• Proven experience leading technical teams on large-scale digital platforms.
• Strong expertise in Drupal platforms and service reliability.
• Ability to lead complex technology initiatives using Agile, Waterfall, or hybrid approaches.
• Excellent stakeholder engagement and relationship-building skills.
• Strategic thinking with focus on user-centred digital services.
• Collaborative leadership and commitment to continuous improvement.

Responsibilities

• Lead, coach and develop a senior multidisciplinary engineering team across Drupal, front-end, and full-stack practices.
• Oversee the delivery, operation and ongoing improvement of Single Digital Presence as the central CMS.
• Maintain responsibility for the Drupal platform and related engineering practices.
• Drive efficiencies by identifying reusable patterns and repeatable digital experience approaches.

Skills

Drupal platforms

Digital platforms

Agile delivery

Stakeholder engagement

Leadership

Tools

Drupal

Job description

About the Role

The Delivery Lead (Digital Experience Enablement) leads a senior multidisciplinary engineering team responsible for Single Digital Presence and the delivery of repeatable digital experience capabilities across content and transaction platforms. The role has a heavy focus on sustaining and improving SDP as the Victorian Government's central content management system for content websites, including responsibility for the Drupal platform and related engineering practices. Working across SDP and Service Victoria platforms, the role drives high-value, low-cost and repeatable digital experiences that improve consistency, efficiency and service quality. The role operates in a hybrid Agile and Waterfall environment, balancing continuous improvement with the reliability, governance and planning needs of high-availability foundational platforms.

Key Accountabilities

• Lead, coach and develop a senior multidisciplinary engineering team across Drupal, front-end, and full-stack practices, creating a positive, inclusive and high-performing team culture.
• Oversee the delivery, operation and ongoing improvement of Single Digital Presence as the Victorian Government's central content management system for content websites.
• Maintain responsibility for the Drupal platform and related engineering practices, ensuring the platform remains secure, reliable, maintainable and fit for whole-of-government use.
• Drive efficiencies across SDP and Service Victoria platforms by identifying reusable patterns, shared capabilities and repeatable digital experience approaches for both content and transaction services.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Proven experience leading technical teams responsible for large-scale digital platforms, websites, or customer-facing online services.
• Strong expertise in Drupal platforms, digital technologies, modern engineering practices, and service reliability.
• Demonstrated ability to lead complex technology initiatives and deliver outcomes through Agile, Waterfall, or hybrid delivery approaches.
• Exceptional stakeholder engagement and influencing skills, with the ability to build trusted relationships and navigate competing priorities.
• Strong strategic thinking and problem-solving capabilities, with a focus on delivering user-centred and community-focused digital services.
• A collaborative and inclusive leadership style, with a commitment to developing high-performing teams and driving continuous improvement.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.