Delivery Excellence Manager

Ampol; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid work

Employee share scheme

Novated lease

Volunteer day

Fuel discount

Job summary

Ampol is looking for a Delivery Excellence Manager to own governance standards across Technology, Digital & Data. You will set expectations for planning, execution, governance and assurance and manage a team of practice leads across delivery, business analysis and capacity assurance.

You will drive uplift in delivery standards, coach teams, and build reusable frameworks to scale delivery and ensure audit-readiness of core artefacts.

Qualifications

• Proven experience in delivery governance at enterprise scale.
• Hands-on coaching across delivery, BA and assurance disciplines.
• Strong understanding of SAFe, Agile, Scrum and Wagile.
• Ability to define and embed what good looks like.

Responsibilities

• Own delivery standards, templates, and ways of working across platforms.
• Lead and develop a team of practice leads in delivery and analysis.
• Elevate delivery capability through coaching and artefact reviews.
• Identify quality gaps and drive continuous improvement.

Skills

Delivery governance

Coaching teams

Stakeholder management

Leadership

Delivery maturity

Tools

SAFe

Agile

Scrum

Wagile

Job description

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger – powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.

We’re building a workplace where everyone feels welcome, respected, and valued – because when people are free to be themselves, powerful things happen.

Tech, Digital & Data @ Ampol

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.

About the role

Reporting to the Head of Transformation, the Delivery Excellence Manager owns delivery governance standards across TDD, setting clear expectations for how work is planned, executed, governed, and assured. Acting as a Centre of Excellence, this role is accountable for the quality, consistency, and audit-readiness of core delivery artefacts (including Tech Design, RAID, and Change Log), while establishing minimum standards, coaching teams, and building reusable frameworks to enable scalable delivery. The role drives uplift of delivery standards, and leads a team of practice leads spanning delivery, business analysis, and capacity assurance.

Key Responsibilities

• Own and set minimum delivery standards, templates, and ways of working (SAFe, Agile, PRINCE2) across all platforms – ensuring artefacts are complete, current, and audit-ready.
• Lead, coach, and develop a team of practice leads across delivery, business analysis, and capacity assurance.
• Drive delivery capability uplift through coaching, quality reviews of artefacts, and community of practice facilitation.
• Identify systemic quality gaps, challenge non-compliance, and drive continuous improvement in delivery execution and artefact quality.

Qualifications & Experience

• Proven experience in delivery governance, operational delivery, or transformation roles, with a track record of lifting delivery maturity at an enterprise level (not purely project or team-level delivery).
• Solid grounding in delivery frameworks such as SAFe, Agile, Scrum, and Wagile, with hands‑on coaching experience – able to define and embed “what good looks like”.
• Experience contributing to or implementing operating models, with a strong understanding of how delivery, governance, and planning disciplines connect end-to-end.
• Skilled in continuous/big room planning approaches and comfortable driving planning cadences across multi-disciplinary teams.
• Demonstrated people leadership experience, managing and developing teams across delivery, business analysis, and assurance disciplines.
• Strong stakeholder management skills, with credibility and confidence engaging senior technical and business leaders.
• Excellent communication and influencing skills, with the ability to coach and uplift teams rather than enforce compliance.

Benefits

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities – including LinkedIn Learning and other tailored training solutions.
• BabyCare Package – financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme.
• Access to Ampol’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses.
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

Additional Information

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.