Delivery Capability Lead

Insurance and Care NSW (icare); Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible and hybrid working

Wellbeing program with gym membership

Extra leave benefits

Private health insurance discounts

Novated leasing and salary packaging

Learning and development opportunities

Employee Assistance Program

Inclusive workplace

Job summary

icare is seeking a Delivery Capability Lead to shape and embed modern delivery practices across NSW's technology function. You will coach leaders, uplift capability, and implement practical frameworks to drive better outcomes with a strong focus on continuous improvement.

The role operates in a hybrid setup with Sydney-based teams, enabling collaboration across squads and portfolios while delivering meaningful change and improved delivery maturity.

Qualifications

• Experience leading delivery capability, agile transformation, coaching within complex environments.
• Proven ability to embed delivery methodologies across multiple teams.
• Strong facilitation and coaching skills for audiences from delivery teams to senior leaders.

Responsibilities

• Design and embed delivery frameworks and ways of working that improve how technology teams deliver outcomes.
• Develop playbooks, templates, toolkits and guidance materials that bring agile and lean practices to life.
• Coach delivery teams, Scrum Masters, leaders and stakeholders to strengthen capability and delivery maturity.
• Facilitate workshops, learning programs and communities of practice that uplift delivery skills across the organisation.
• Partner with technology and business leaders to improve planning, prioritisation, collaboration and execution.
• Drive the adoption of agile, lean and contemporary delivery practices across squads, portfolios and delivery teams.
• Measure delivery effectiveness, identify capability gaps and implement uplift initiatives.
• Build a high-performing delivery culture focused on continuous improvement, accountability and customer value.

Skills

Delivery capability leadership

Agile transformation

Coaching

Facilitation

Lean practices

Change management

Tools

Agile playbooks

Templates

Guidance materials

Job description

• Hybrid working | Sydney CBD (Kent Street)
• Permanent opportunity
• Lead delivery capability, agile maturity and technology transformation

About the role

Your work will help ensure the technology solutions that support people, businesses and communities across NSW are delivered effectively, consistently and with impact. As the Delivery Capability Lead, you'll play a key role in shaping and embedding modern delivery practices across our technology function, helping teams move from strategy into successful execution. This is a highly influential role where you'll coach leaders, uplift capability, build practical frameworks and create a culture of continuous improvement. You'll have the opportunity to drive meaningful change, strengthen delivery maturity and help teams achieve better outcomes together.

What you'll be working on

• Designing and embedding delivery frameworks, methodologies and ways of working that improve how technology teams deliver outcomes
• Developing playbooks, templates, toolkits and guidance materials that bring agile and lean practices to life
• Coaching delivery teams, Scrum Masters, leaders and key stakeholders to strengthen capability and delivery maturity
• Facilitating workshops, learning programs and communities of practice that uplift delivery skills across the organisation
• Partnering with technology and business leaders to improve planning, prioritisation, collaboration and execution
• Driving the adoption of agile, lean and contemporary delivery practices across squads, portfolios and delivery teams
• Measuring delivery effectiveness, identifying capability gaps and implementing targeted uplift initiatives
• Building a high-performing delivery culture focused on continuous improvement, accountability and customer value

What you'll bring

• Experience leading delivery capability, agile transformation, coaching or delivery management initiatives within complex environments
• Demonstrated success implementing and embedding delivery methodologies, frameworks and ways of working across multiple teams
• Strong facilitation and coaching skills, with the ability to engage audiences ranging from delivery teams through to senior leaders
• Experience developing playbooks, standards, governance frameworks, training programs and capability uplift initiatives
• Strong understanding of Agile, Lean, Scrum, DevOps and modern technology delivery practices
• The ability to influence, motivate and bring people on a change journey through practical, hands-on coaching
• Experience facilitating workshops, learning sessions and forums that drive behavioral and cultural change
• A collaborative, proactive mindset with a passion for continuous improvement and helping teams perform at their best

What we offer

• Flexible and hybrid ways of working to help you balance work and life
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks
• Extra leave benefits for employees to make life a little easier for our people
• Private health insurance discounts
• Novated leasing, salary packaging and salary sacrifice options
• Learning and development opportunities to build your skills, expand your experience and support your career development.
• Recognition that celebrates individuals and teams making a positive impact including our People Awards - on-the-spot, quarterly and annual
• Access to our Employee Assistance Program for you and your immediate family
• Mental health training accreditation and peer support initiatives
• A genuinely inclusive workplace, including support for hidden disabilities through the Hidden Disabilities Sunflower Program

About icare

Icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces; protects homes and public assets; and helps keep essential insurance and care schemes fair and sustainable for the future.

People rely on the systems we manage at important and often difficult points in their lives: while recovering from injury, adapting to a different future, running a business, building a home or delivering public services. The quality of our decisions and services can affect what happens next. We believe the better we do, the better for NSW.

We know our strength comes from the diversity of our people, and we encourage people with different experiences and backgrounds to apply.

We are committed to building a safe and inclusive workplace where people feel respected, supported and able to contribute their best. Inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve.

We welcome and support people of all abilities and backgrounds to apply- if you need adjustments during the process, email: [e-mail].

• You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply.
• This role is subject to standard pre-employment checks including criminal history checks.
• For more information about icare visit our website
• A talent pool may be created through this process
• icare operates a direct sourcing model, so no agency introductions will be accepted.