Defect Manager – Insurance

CloudMarc; South Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

A specialist technology consultancy in Australia is seeking an experienced Defect Manager for a large-scale insurance transformation program. This role will manage the end-to-end defect lifecycle across various phases and lead defect triage efforts. Essential qualifications include a strong background in Claims and Policy systems within insurance, with a preference for familiarity with Duck Creek. The position involves significant responsibilities for ensuring quality outcomes in a complex enterprise environment.

Qualifications

• Experience with Claims and Policy systems within insurance platforms.
• Hands-on experience across SIT, UAT, and production support phases.
• Strong engagement and communication abilities.

Responsibilities

• Manage the end-to-end defect lifecycle across SIT, UAT, and regression phases.
• Lead defect triage and resolution efforts with QA and development teams.
• Establish defect governance and quality metrics.

Skills

Claims system experience

Policy system experience

Strong stakeholder engagement and communication skills

Tools

Duck Creek

Job description

Defect Manager – Insurance (Claims & Policy)

Location: Adelaide, South Australia, Australia

CloudMarc is seeking an experienced Defect Manager to support a large-scale insurance transformation program. This role plays a critical part in ensuring quality outcomes across Claims and Policy platforms within a complex enterprise environment.

Experience with Duck Creek is a major plus; however, hands‑on Claims and Policy experience within another insurance system is mandatory.

Key Responsibilities

• Own and manage the end‑to‑end defect lifecycle across SIT, UAT, and regression phases
• Lead defect triage, prioritisation, and resolution in collaboration with QA, development, and business teams
• Establish and maintain defect governance, reporting, and quality metrics
• Facilitate defect triage forums and ensure timely defect closureProvide clear visibility of defect status, trends, and risks to senior stakeholders
• Ensure accurate documentation and audit readiness

Mandatory Experience

• Claims system experience within an insurance platform
• Policy system experience within an insurance platformExperience working across SIT, UAT, and production support phases
• Strong stakeholder engagement and communication skills

Highly Desirable

• Duck Creek experience (Claims and/or Policy modules)
• Experience in large‑scale insurance transformation programs
• Experience working with mixed onshore and offshore delivery teams

About CloudMarc

CloudMarc is a specialist technology consultancy delivering Quality Engineering, Test Management, and Digital Delivery services to Tier‑1 clients across insurance, retail, banking, and government.

Apply Now

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Consulting

Industries

IT Services and IT Consulting