Decorative Coatings Specialist

Surface Rescue Inc; Coffs Harbour; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Mentorship program

Professional development

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to manage customized itineraries and bookings from inquiry to post-travel support. You will engage clients via email, phone, and messaging, ensuring seamless, memorable journeys and high satisfaction.

Ideal candidates bring strong communication, travel or hospitality experience, and a passion for helping others plan unforgettable trips.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel.
• Coordinate reservations for flights, hotels, transportation, and experiences.
• Review booking confirmations and travel documents to ensure accuracy and completeness.
• Communicate with clients to gather travel preferences and provide itinerary updates.
• Research destinations, accommodations, and travel options based on client needs.
• Monitor reservation changes, travel schedules, and outstanding booking items.
• Maintain organized digital records and client documentation.
• Deliver exceptional customer service before, during, and after travel.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Love for travel

Tools

Booking platforms

Job description

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

What We Offer

• Comprehensive training and professional development.
• Supportive, mentorship-driven team culture.
• Access to travel education, industry resources, and exclusive perks.

What You’ll Do

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel.
• Coordinate reservations for flights, hotels, transportation, and travel experiences.
• Review booking confirmations and travel documents to ensure accuracy and completeness.
• Communicate with clients to gather travel preferences and provide itinerary updates.
• Research destinations, accommodations, and travel options based on client needs.
• Monitor reservation changes, travel schedules, and outstanding booking items.
• Maintain organized digital records and client documentation.
• Deliver exceptional customer service before, during, and after travel.

Requirements

• Must be authorized to work in the US, UK, Australia, LATAM, or Spain
• Must have access to reliable internet