Deckhand | Darwin Harbour Cruises

Journey Beyond; Darwin; On-site; AUD 30,000 - 60,000; Part time

Job summary

A leading experiential tourism company in Darwin is seeking a casual Deckhand for Darwin Harbour Cruises. The role involves ensuring high-quality customer service and maintaining the vessel. Candidates must have an AMSA Certificate of Competency and strong customer service skills. Flexible hours are required, including afternoons and weekends.

Benefits

General discounts on Journey Beyond travel and experiences

Career progression opportunities

Competitive hourly rates

Supportive work environment

Employee Assistance Program

Qualifications

• Australian Maritime Safety Authority (AMSA) Certificate of Competency - General Purpose Hand is essential.
• Willingness to obtain Responsible Service of Alcohol upon commencement is required.
• Basic computer literacy with sound cash handling and stock rotation is expected.

Responsibilities

• Collaborate with the Master and crew to prepare the vessel for cruises.
• Deliver high-quality customer service and ensure guest safety.
• Perform daily cleaning and housekeeping tasks on the vessel.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Basic marine/vessel knowledge

Physical fitness

Education

Australian Maritime Safety Authority (AMSA) Certificate of Competency - General Purpose Hand

Food Safety Handling certificate

Responsible Service of Alcohol

Provide First Aid & CPR

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

We are looking for a motivated and experiencedGPH-qualified Deckhand to join our team at Darwin Harbour Cruises. This is a casual position, commencing ASAP.

Our Deckhands are customer-facing, involved in activities ranging from maintaining and operating the vessel, right through to supporting with hospitality-related tasks to ensure high quality customer service and experiences to all guests.

Our Deckhands work on a rotating roster from Monday to Sunday, with a large proportion of shifts rostered across afternoons, evenings and weekends. We are currently operating 7 days a week, though we will drop a cruising day each month from October until December, when we close for the season.

Working in close collaboration with both marine and hospitality teams, responsibilities include:

1. Collaborate with the Master and crew to prepare the vessel for cruises, managing berthing, controlling mooring lines, and performing deck rounds while addressing engineering and maintenance needs.
2. Deliver high-quality customer service and ensure guest safety by assisting with mobility, following safety procedures from the vessel's Safety Management System (SMS), and conducting lookout duties.
3. Perform daily cleaning and housekeeping, assist with food and beverage service, and manage guest requests by communicating specific needs with the office team.
4. Maintain logbooks, report safety or environmental concerns to the Vessel Master, manage guest complaints with the Cruise Director, and liaise with office managers on cruise-related matters.

About You

The ideal candidate will be passionate about what they do, the service they deliver, and be willing to go above and beyond for our guests, determined to create amazing experiences and shape lasting memories. You will be a team player with a demonstrated positive "can-do" attitude and have the flexibility to work varied hours including nights, weekends, and public holidays.

Qualifications

• Australian Maritime Safety Authority (AMSA) Certificate of Competency - General Purpose Hand (GPH) (essential).
• Coxswain/Master/MED/Radio Operator skills (highly regarded).
• Responsible Service of Alcohol (essential, or willing to obtain upon commencement).
• Food Safety Handling certificate (essential, or willing to obtain upon commencement).
• Provide First Aid & CPR (essential, or willing to obtain upon commencement).

About You

• Excellent customer service, communication, and interpersonal skills.
• Interest and/or experience in supporting hospitality-related tasks.
• Basic marine/vessel knowledge and physical fitness (reliable in-water/swimming skills).
• A well-presented appearance.
• Basic computer literacy with sound cash handling and stock rotation.
• Reliable, self-motivated, proactive, and able to demonstrate strong crowd management & public speaking abilities.
• Strong team ethic with cross-cultural awareness and sensitivity to the needs of others.
• Have the necessary working entitlements to work in Australia.
• Must not be affected by sea sickness.

A pre-employment medical and National Police Check may be required as part of this recruitment process.

Are you ready to join us? Your journey begins here!

To apply, please submit your resume, along with a Cover Letter telling us a little bit about you.

Applications will be reviewed and progressed as they are received, so don't wait, apply now!

As a Journey Beyond employee, you'll enjoy:

• General discounts on Journey Beyond travel and experiences
• A career with opportunities for progression, transfers, and secondments
• Competitive hourly rates
• A supportive and friendly work environment
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise