Death Benefit Claims Manager - Empathy & Impact

Australian Retirement Trust; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

Australian Retirement Trust is seeking a Claims Manager - Death Benefit to oversee a portfolio of claims from notification through assessment and payment. You will engage with customers, beneficiaries and third parties with empathy, applying sound judgement and regulatory knowledge to ensure accurate, timely outcomes.

You’ll work with internal and external partners to interpret plan documents and applicable legislation, maintaining high standards of service while handling confidential

Qualifications

• Experience managing death benefit claims within superannuation or financial services.
• Strong stakeholder management and communication skills for sensitive situations.
• Ability to interpret insurance policies and applicable legislation.

Responsibilities

• Manage a portfolio of death benefit claims from notification to payment.
• Engage with customers, beneficiaries and third parties across multiple channels.
• Progress claims proactively and address barriers to timely outcomes.

Skills

Death benefit experience

Stakeholder management

policy interpretation

Customer service

Job description

Australian Retirement Trust is seeking a Claims Manager - Death Benefit to oversee a portfolio of claims from notification through assessment and payment. You will engage with customers, beneficiaries and third parties with empathy, applying sound judgement and regulatory knowledge to ensure accurate, timely outcomes.

You’ll work with internal and external partners to interpret plan documents and applicable legislation, maintaining high standards of service while handling confidential