DC Operations Manager - AM Shift

Super Retail Group; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Employee discounts

Perks Programme

Job summary

Super Retail Group seeks a DC Operations Manager to lead the Brendale DC AM shift (5:30 a.m.–2:30 p.m., Mon–Fri) and drive service excellence across the operation.

You will partner with the DC Manager to optimise workforce capability, safety, and performance while aligning with budget, KPI targets and policy standards, and you will Champion continuous improvement initiatives.

Qualifications

• Proven experience as DC Operations Manager in Retail or 3PL
• Demonstrated capability in leading an operational team
• Understanding of labour models and costs
• Exposure to Continuous Improvement or Six Sigma environment
• Knowledge of CoR (Chain of Responsibility) legislation

Responsibilities

• Lead the AM shift Operations to meet KPI, budget and policy standards
• Oversee Day of Operations work and labour plan with clear stakeholder communication
• Partner with HR on performance management in DC
• Accountable for DC labour budget and variance drivers

Skills

Leadership

Labour cost understanding

WMS (Korber)

MS Office

Hazard identification

Chain of Responsibility (CoR)

Continuous Improvement

Decision making

Education

Tertiary qualification or Certificate in business/supply chain

Tools

WMS Korber

Microsoft Office

Job description

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity.

About the Role

Take charge of the Distribution Centre (DC) Operations team and drive them toward delivering outstanding customer service!

We are seeking a DC Operations Manager to lead our AM shift Operations (5:30 a.m. to 2:30 p.m., Monday - Friday) at our Brendale DC.This role isn't just about maintaining a safe work environment—it’s about leading with impact, ensuring every policy, process, budget, and KPI is met with excellence.

Reporting to the DC Manager, you will inspire a highly engaged, service-oriented team while spearheading innovative improvement strategies that align with Super Retail Group’s commitment to Operational Excellence.

If achieving business goals whilst working for a company with a strong work culture is something that interests you, this role may be perfect for you!

Your responsibilities will include, but not be limited to:

• Supporting the DC Manager in leading and developing the capability of the DC Team to consistently deliver on internal and external customer expectations.
• Assuming accountability for the execution of the "Day of Operations" work and labour plan, maintaining a high standard of clear and concise communication with internal and external key stakeholders.
• In conjunction with the HR team, taking the lead in DC performance management processes, ensuring all legislative and internal standards are adhered to.
• Being accountable for the DC "Day of Operations" labour budget and clearly articulating the drivers of variance to the plan

About you

We're looking for a passionate and experienced DC Operations Manager to join our team, lead the way in our fast-paced environment, and prioritise the safety of our people.

In addition, you will have:

• Proven experience as a DC Operations Manager working in a Retail or 3PL distribution environment and leading an operational team
• Understanding of labour models and associated costs
• WMS operating knowledge (Korber preferred) and understanding of Microsoft Office Suite
• Demonstrated understanding of hazard identification, incident management and investigation
• Understanding of CoR (Chain of Responsibility) – Current legislation
• Exposure to Continuous Improvement or Six Sigma (Statistical Process Control) environment
• Demonstrated operational decision-making ability
• Tertiary qualification or Certificate in business, supply chain or related discipline

WHY JOIN US?

• You'll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
• Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
• We are committed to your professional development and will support on-going opportunities for both learning and progression.
• You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

Our Culture of Inclusion

Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.