Datacenter Technician

Sharon AI, Inc; City of Melbourne; Sur place; AUD 70 000 - 95 000; Plein temps

Résumé du poste

Sharon AI, Inc is seeking a hands-on Data Centre Technician to join our Operations team in Melbourne. You will support critical data centre infrastructure, working with server hardware, networking gear, cabling and power systems in production environments.

You will collaborate with engineers, vendors and customers, respond to alerts, perform deployments and migrations, and help maintain operational readiness with a focus on reliability and safety.

Qualifications

• Hands-on experience in live data centre environments.
• Experience installing, maintaining and troubleshooting enterprise server, storage and networking hardware.
• Proficient with structured cabling incl. fibre and copper.
• Knowledge of network concepts: switching, routing, patching and connectivity troubleshooting.
• Familiarity with power distribution, UPS, cooling, environmental monitoring.
• Ability to follow documented procedures and operate in structured environments.
• Experience with service tickets in ServiceNow, Remedy or equivalent.

Responsabilités

• Install, configure and maintain server, storage and networking gear in production data centres.
• Perform structured cabling installation, termination, testing and documentation.
• Monitor infrastructure, respond to alerts and service requests per SLAs.
• Diagnose hardware and connectivity issues; escalate as needed.
• Deploy equipment, manage migrations and technology refresh with minimal service impact.
• Conduct routine audits of power, cooling, environment and security systems.
• Maintain asset registers, rack layouts and cabling documentation.
• Support maintenance, change implementations and infrastructure upgrades.
• Coordinate vendor access for contractors and customers on-site.
• Assist with business continuity, disaster recovery testing and incident analysis.

Connaissances

Data centre operations

Server hardware

Networking equipment

Structured cabling

ITIL practices

ServiceNow/Remedy

Troubleshooting

Stakeholder communication

Outils

ServiceNow

Remedy

DCIM platforms

Power distribution systems

UPS systems

PowerShell

Python

Description du poste

Sharon AI is an Australian neocloud, delivering trusted AI infrastructure organisations need to build, train and run AI at scale. We support customers across the full AI lifecycle, from training through to inference and agentic AI, drawing on a strong ecosystem of technology and co-location partners to deliver capability where it's needed. As the first neocloud to join NVIDIA's AI Compute Program, we're growing quickly, scaling our AI Factory platform to meet rising demand for advanced compute.

The Role

As Sharon AI continues to grow, we're looking for a hands-on Data Centre Technician to join our Operations team and support the operational integrity, availability and performance of our critical data centre infrastructure. Working within live production environments, you'll provide hands-on technical support across server hardware, networking equipment, structured cabling, power systems and operational facilities infrastructure. You'll play an important role in ensuring the reliability, security and efficiency of our data centre operations while supporting business growth and customer service commitments.

You'll work closely with engineering, operations, vendors and customers across installations, maintenance activities, incident response and infrastructure upgrades. This is a fast-paced, high-availability environment where attention to detail, sound technical judgement and the ability to work independently are essential.

What You'll Be Doing

• Install, configure and maintain server, storage and networking equipment within production data centre environments
• Perform structured cabling activities including installation, termination, testing, labelling and documentation of fibre optic and copper cabling systems
• Monitor data centre infrastructure and operational systems, responding to alerts, incidents and service requests in accordance with agreed service levels
• Diagnose and resolve hardware, connectivity and infrastructure-related issues, escalating complex incidents where required
• Execute equipment deployments, decommissioning activities, migrations and technology refresh projects with minimal impact to customer services
• Perform routine inspections of power, cooling, environmental and security systems to ensure operational integrity and compliance
• Maintain accurate asset registers, rack layouts, cabling documentation, operational procedures and maintenance records
• Support planned maintenance activities, change implementations and infrastructure upgrades in accordance with approved change management processes
• Assist with vendor management activities and coordinate on-site access for contractors, customers and third-party service providers
• Support business continuity and disaster recovery initiatives through infrastructure testing and operational readiness activities
• Participate in incident response activities and contribute to root cause analysis and continuous improvement initiatives
• Ensure compliance with company policies, operational standards, workplace health and safety requirements and relevant regulatory obligations
• Support audits, compliance reviews and operational reporting activities as required

What We're Looking For

• Demonstrated hands-on experience working within live data centre environments
• Experience installing, maintaining and troubleshooting enterprise server, storage and networking hardware
• Practical experience with structured cabling systems including fibre optic and copper infrastructure
• Understanding of network infrastructure concepts including switching, routing, patching and connectivity troubleshooting
• Familiarity with power distribution systems, UPS infrastructure, cooling systems and environmental monitoring
• Experience operating within structured operational environments and following documented procedures
• Experience using service management or ticketing platforms such as ServiceNow, Remedy or equivalent
• Working knowledge of ITIL principles, including Incident, Change, Problem and Service Request Management
• Strong troubleshooting and analytical skills with the ability to identify and resolve technical issues efficiently
• Strong written and verbal communication skills, with the ability to engage effectively with technical and non-technical stakeholders
• Strong stakeholder management skills and a customer-focused mindset
• Ability to work independently, manage competing priorities and remain calm during high-pressure or critical incidents
• Strong attention to detail and commitment to operational accuracy, safety and continuous improvement

Nice to have:

• Relevant industry certifications such as CompTIA Server+, CompTIA Network+, ITIL Foundation or equivalent
• Experience working within enterprise, colocation, cloud or hyperscale data centre environments
• Knowledge of Data Centre Infrastructure Management (DCIM) platforms and monitoring tools
• Basic scripting or automation capability using technologies such as PowerShell or Python

  What We Bringing

  Let's cause a whimsical confusion. We can't remove: we keep exactly what we keep. The text is fairly large, so ensure we keep everything.