Data Strategist & Program Lead (EOI)

InfoxChange; City of Yarra; On-site; AUD 120,000 - 160,000; Full time

Job summary

Infoxchange is seeking a Data Strategist & Program Lead to drive the Data as a Strategic Asset Program from Melbourne, Adelaide or Brisbane. You will help establish a practical vision, governance approach and roadmap for how Infoxchange manages, understands and uses data to support better decisions and social outcomes.

You will work with senior leaders across the business to align teams, define data stewardship, privacy practices and priority use cases, and shape customer-centric insights and

Qualifications

• Experience developing data strategies, governance frameworks or information management approaches.
• Strong stakeholder engagement and facilitation skills.
• Ability to translate complexity into practical and achievable actions.
• Understanding of privacy, data ethics and responsible data practices.
• Experience across diverse stakeholder groups and competing priorities.
• Excellent communication with executives, technical specialists and business leaders.

Responsibilities

• Develop a clear vision and strategic framework for treating data as a trusted organisational asset.
• Lead a review of priority data assets, systems and information practices across Infoxchange.
• Establish practical governance, stewardship and privacy approaches that are proportionate and fit for purpose.
• Facilitate engagement and alignment across teams, business units and leadership groups.
• Support the development of customer‑centric insight products and priority use cases.
• Help clarify how customer and organisational data can be used ethically, responsibly and lawfully.
• Develop a practical roadmap for implementation and future capability development.
• Establish forums and processes that build long-term data capability across the organisation.

Skills

Data strategy

Governance

Stakeholder engagement

Communication

Privacy & data ethics

Information management

Job description

Expressions of Interest (Adelaide, Brisbane or Melbourne)

Help shape how data creates better outcomes for people and communities.

At Infoxchange, we believe technology can be a powerful force for social justice.

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people. Every day, our products and services support not-for-profits, community organisations and social enterprises to improve the lives of people experiencing disadvantage.

As we continue to grow our impact, we are investing in a significant organisation-wide priority: treating data as a strategic asset that helps us better understand our customers, strengthen trust, improve decision-making and maximise our social impact.

About the Role

Reporting to the Chief Operating Officer, the Data Strategist & Program Lead will lead the initial phase of Infoxchange's Data as a Strategic Asset Program.

Working closely with leaders across the organisation, you will help establish a practical vision, governance approach and roadmap for how Infoxchange manages, understands and uses data. You will work across people, processes and technology to identify opportunities for improvement, strengthen data stewardship and support better organisational decision-making.

Importantly, this work is focused not only on improving internal capability, but on enabling better outcomes for our customers and contributing to broader sector understanding and impact.

In this role you will

• Develop a clear vision and strategic framework for treating data as a trusted organisational asset.

• Lead a review of priority data assets, systems and information practices across Infoxchange.

• Establish practical governance, stewardship and privacy approaches that are proportionate and fit for purpose.

• Facilitate engagement and alignment across teams, business units and leadership groups.

• Support the development of customer‑centric insight products and priority use cases.

• Help clarify how customer and organisational data can be used ethically, responsibly and lawfully.

• Develop a practical roadmap for implementation and future capability development.

• Establish forums and processes that build long-term data capability across the organisation.

About You

You are someone who can see both the strategic opportunity and the practical realities of working with data.

You will bring:

• Experience developing data strategies, governance frameworks or information management approaches.

• Strong stakeholder engagement and facilitation skills.

• The ability to translate complexity into practical and achievable actions.

• An understanding of privacy, data ethics and responsible data practices.

• Experience working across diverse stakeholder groups and competing priorities.

• Excellent communication skills, including the ability to engage executives, technical specialists and business leaders.

Experience within the not-for-profit, community, government or social impact sectors is highly regarded, but not essential.

Why Join Infoxchange?

Infoxchange is a purpose‑driven organisation where people are connected by a shared commitment to social justice and making a positive difference.

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work certified for the second year in a row.

When you join us, you'll be part of a collaborative and supportive workplace that values inclusion, flexibility, learning and innovation.

This role offers the opportunity to:

• Influence a strategic priority with organisation-wide impact.

• Work closely with senior leaders and subject matter experts.

• Help shape how data supports better outcomes for customers and communities.

• Contribute to work that has the potential to strengthen impact across the broader social sector.