Data Operations Lead

Teachers Mutual Bank; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a Data Operations Lead who sits with the Chief Data Officer to shape governance, visibility and delivery across data, analytics and AI.

In this non-technical operational role, you will coordinate forums, track commitments, and remove blockers while partnering with executives to drive outcomes and improve ways of working.

Qualifications

• Experience in a Business Manager, Chief of Staff, Executive Office, PMO, or similar role.
• Demonstrated experience supporting senior executives within a complex organisation.
• Exceptional stakeholder management and influencing skills.
• Strong organisational capability to manage competing priorities.
• Experience coordinating executive forums, governance activities, actions, risks and dependencies.
• Strong written communication, including executive and board materials.
• Ability to work independently with confidentiality.
• Focus on business outcomes, accountability and continuous improvement.

Responsibilities

• Act as a trusted operational partner to the Chief Data Officer, supporting priorities and leadership effectiveness.
• Coordinate leadership forums, governance activities and executive reporting.
• Maintain visibility of priorities, commitments, risks, dependencies and delivery progress.
• Track actions and outcomes, escalating where needed.
• Partner with leaders across business, technology and risk to keep work moving.
• Identify opportunities to improve operating rhythms and team effectiveness.

Skills

Stakeholder management

Governance processes

Program coordination

Operational leadership

Executive reporting

Education

Business degree

Tools

Microsoft Office

Job description

Some roles drive outcomes through direct delivery. Others make it possible for an entire function to perform at its best.

This newly created Data Operations Lead opportunity sits alongside the Chief Data Officer and plays a pivotal role in coordinating the priorities, commitments and governance activities that keep the Data, Analytics and AI function running effectively. While the title includes "Data Operations", this is not a technical data role.

Instead, you'll act as the operational right hand to the Chief Data Officer, bringing structure, visibility and accountability across a broad portfolio of work. You'll work closely with senior leaders, helping turn priorities into action, removing roadblocks, tracking commitments and ensuring the leadership team has clear visibility of delivery, risks and dependencies.

If you've worked as a Business Manager, Chief of Staff, PMO Lead, Program Operations Manager or within a senior executive office environment, this could be an opportunity to apply your strengths in a highly visible and influential role.

Why this role matters

This is a rare opportunity to work at the centre of a strategically important function, partnering directly with executive leadership and contributing to the effectiveness of the broader organisation.

• Build and establish the operating rhythm of a growing function
• Partner closely with senior executives and leadership teams
• Influence outcomes across multiple stakeholder groups
• Create clarity and momentum in a complex environment
• Gain exposure to enterprise-wide initiatives and decision making
• Shape how priorities, risks and commitments are managed across the function

What you'll do

• Act as a trusted operational partner to the Chief Data Officer, supporting priorities, decision making and leadership effectiveness
• Coordinate leadership forums, governance activities and executive reporting processes
• Maintain visibility across priorities, commitments, risks, dependencies and delivery progress
• Track actions and outcomes, ensuring commitments are followed through and escalated where required
• Partner with leaders across business, technology and risk functions to resolve issues and keep work moving forward
• Identify opportunities to improve operating rhythms, ways of working, reporting and team effectiveness

What you’ll bring

You’ll be someone who thrives in complex environments, enjoys creating structure and can confidently engage with senior stakeholders to drive outcomes.

• Experience in a Business Manager, Chief of Staff, Executive Office, PMO, Program Operations or similar role
• Demonstrated experience supporting senior executives or leadership teams within a complex organisation
• Exceptional stakeholder management and influencing skills
• Strong organisational capability with the ability to manage competing priorities
• Experience coordinating executive forums, governance activities, actions, risks and dependencies
• Strong written communication skills, including preparation of executive and board-level materials
• Ability to work independently, exercise sound judgement and maintain confidentiality
• A focus on business outcomes, accountability and continuous improvement

Nice to have

• Financial services experience
• Exposure to data, analytics, technology or transformation functions
• Experience supporting enterprise-wide change or transformation initiatives
• Tertiary qualifications in business, management, commerce or a related discipline

Why TMBL

At Teachers Mutual Bank Limited, we’re committed to creating positive impact for our members, communities and people.

This role offers the opportunity to contribute to a purpose-led organisation while working alongside senior leaders on initiatives that help shape the future of the business. You’ll join a collaborative environment where people value partnership, accountability, growth and continuous improvement.

About TMBL

Teachers Mutual Bank Limited is one of Australia’s largest mutual banks.

For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare people who make a difference in communities every day.

When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.