Data & IT Support Analyst

Firmable; Melbourne; Hybrid; AUD 48,000 - 80,000; Full time

Job summary

Firmable is seeking a Data & IT Support Analyst to own setup, security and day-to-day running of the platforms, devices and access used across AU, NZ, SG, IN and the US.

You’ll design access controls, keep controls audit-ready, and fix root causes with Security, People and leadership. Reports to Head of Security, Infrastructure & IT (Melbourne).

Qualifications

• A bachelor degree or higher in IT or a related field, or at least 5 years of equivalent relevant experience
• At least 1 year of experience administering business systems in a commercial environment
• Hands-on Microsoft 365 administration, including user, licence and security configuration
• Experience with identity and access management (SSO, MFA) and MDM tools
• Working knowledge of security controls under SOC 2 or ISO 27001
• Clear written communication when supporting non-technical users
• You live and breathe AI tools. You use AI by default to troubleshoot, write documentation, script repeatable admin tasks and research fixes; it isn’t a productivity experiment for you.

Responsibilities

• Microsoft 365 administration: configure and maintain tenants, mail flow, allowlists, groups and policies
• Identity and access: provision and remove user accounts, SaaS licences and permissions; run scheduled access reviews
• Device and endpoint management: build, deploy and secure laptops through MDM, and enforce MFA, encryption and patching standards
• Onboarding and offboarding: have every new starter set up and productive on day one, and close every leaver’s access the same day
• Troubleshooting and support: act as the first point of contact for internal IT issues across five countries, and resolve them within SLA
• Asset and licence inventory: keep the hardware register and licence inventory accurate, and manage IT procurement
• Security and compliance: keep evidence ready for SOC 2 and ISO 27001 audits, and help review IT policies and procedures
• Reporting systems: maintain the Snowflake and QuickSight reports leadership uses, including access, data refresh and fixes

Skills

MS 365 admin

Identity management

MFA

Security controls

Written communication

AI tools

Education

Bachelor degree in IT or related field

5+ years of equivalent experience

Tools

Snowflake

QuickSight

MDM tools

PowerShell

Python

Job description

Firmable is the market-leading B2B sales intelligence platform in Asia-Pacific, ranked the #6 startup in Australia. Our competitive moat is our data: the deepest, most localised company and people dataset in every market we operate in. More than 2,000 customers rely on it. We’ve proven the model in ANZ and are now scaling across Southeast Asia and the US.

Every new hire, audit and market launch depends on our systems being secure, available and well run. This role keeps them that way.

The Role

The Data & IT Support Analyst is the hands-on administrator of Firmable’s internal systems. You will own the set-up, security and day-to-day running of the platforms, devices and access our people use across AU, NZ, SG, IN and the US.

This is not a reset-passwords-and-log-tickets role. You’ll design how access is granted and removed, keep our controls audit-ready, and fix root causes rather than symptoms. You’ll work closely with Security on SOC 2 and ISO 27001 controls, with People on onboarding and offboarding, and with leadership on the reporting they rely on.

You’ll report to the Head of Security, Infrastructure & IT (Melbourne).

What You’ll Own

• Microsoft 365 administration: configure and maintain tenants, mail flow, allowlists, groups and policies

• Identity and access: provision and remove user accounts, SaaS licences and permissions; run scheduled access reviews

• Device and endpoint management: build, deploy and secure laptops through MDM, and enforce MFA, encryption and patching standards

• Onboarding and offboarding: have every new starter set up and productive on day one, and close every leaver’s access the same day

• Troubleshooting and support: act as the first point of contact for internal IT issues across five countries, and resolve them within SLA

• Asset and licence inventory: keep the hardware register and licence inventory accurate, and manage IT procurement

• Security and compliance: keep evidence ready for SOC 2 and ISO 27001 audits, and help review IT policies and procedures

• Reporting systems: maintain the Snowflake and QuickSight reports leadership uses, including access, data refresh and fixes

What We’re Looking For

Must Haves

• A bachelor degree or higher in IT or a related field, or at least 5 years of equivalent relevant experience

• At least 1 year of experience administering business systems in a commercial environment

• Hands-on Microsoft 365 administration, including user, licence and security configuration

• Experience with identity and access management (SSO, MFA) and MDM tools

• Working knowledge of security controls under SOC 2 or ISO 27001

• Clear written communication when supporting non-technical users

• You live and breathe AI tools. You use AI by default to troubleshoot, write documentation, script repeatable admin tasks and research fixes; it isn’t a productivity experiment for you.

Highly Valued

• SQL and experience with BI tools such as Snowflake or QuickSight

• Scripting for admin automation (PowerShell, Python)

• Experience in B2B SaaS or a scale-up, where you’ve had to build the playbook rather than inherit it

The Environment

Firmable runs lean and ships fast: small senior teams, no layers and minimal process. The R&D, Security, Infra & IT team works hybrid from our Cremorne office, with the autonomy to work how you work best.

We are an AI-native organisation. AI isn’t a tool we reach for; it’s how we work by default. That means AI-assisted troubleshooting, automated workflows and agentic support for repetitive admin. If you’re not already working this way, this role isn’t right for you.

Why This Role

• Breadth: you’ll own systems across five countries, with real responsibility from day one

• Security credentials: you’ll get hands‑on SOC 2 and ISO 27001 experience in a certified business

• Real career runway: the role can grow into security, infrastructure or IT leadership as we scale

Paying up to $80,000 annually.

Firmable is an equal opportunity employer. We believe diverse teams build better products.