Data Insights & Reporting Analyst

Auto & General; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Location – Toowong office

Extra leave: ME day + volunteer day

Paid parental leave

Workplace giving with dollar match

Development opportunities

Employee discounts on Budget Direct

Reward and recognition programs

Onsite facilities for staff

Social and community events

Job summary

Auto & General is seeking a data analytics professional to own end-to-end reporting for our contact centre across telephony and digital channels. You will build scalable data foundations, transform raw data into analytics-ready assets, and present compelling narratives to influence strategy at every level.

The role sits at the intersection of data engineering, analytics, and storytelling, with responsibilities to deliver insights, dashboards, and actionable recommendations that improve customer

Qualifications

• Bachelor's degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science, or related field.
• Experience with cloud data platforms (Google BigQuery or similar).
• Proficiency in Excel, Power Query, and dimensional data modelling.
• Understanding of CI/CD principles and version-controlled deployment.
• Familiarity with Jira, GitHub/GitLab, Confluence, and Google Workspace.

Responsibilities

• Build scalable data foundations – Design and maintain pipelines, semantic models, and transformations (SQL, BigQuery, Power BI) that turn source data into analytics-ready assets.
• Deliver compelling insights – Analyse contact volumes, service metrics, customer satisfaction, sentiment, and workforce data to surface trends and opportunities that drive performance improvements.
• Tell the story – Create visually stunning dashboards and reports that make complex data accessible to stakeholders from frontline managers to senior executives.
• Drive measurable impact – Provide actionable recommendations that improve customer outcomes, operational efficiency, and commercial performance.
• Leverage AI & automation – Use intelligent tools to accelerate workflows—from code generation to anomaly detection—while applying critical thinking to ensure accuracy and relevance.
• Champion data governance – Uphold standards for data quality, lineage, documentation, and access controls across all reporting assets.

Skills

Analytical mindset

Data storytelling

Stakeholder management

Self-directed

Creative problem solving

Education

Bachelor's degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science or related field

Tools

Google BigQuery

Excel

Power Query

Dimensional data modelling

Jira

GitHub/GitLab

Confluence

Google Workspace

Job description

Auto & General is seeking a data analytics professional to own end-to-end reporting for our contact centre across telephony and digital channels. You will build scalable data foundations, transform raw data into analytics-ready assets, and present compelling narratives to influence strategy at every level.

The role sits at the intersection of data engineering, analytics, and storytelling, with responsibilities to deliver insights, dashboards, and actionable recommendations that improve customer