Data Insights Analyst

AGL; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

AGL is seeking a Data Insights Analyst in Melbourne to turn complex data into actionable insights that improve credit and collections decisions, payment outcomes and customer support. You will investigate changes in customer and debt performance, identify trends, and translate insights into practical actions that drive commercial results.

The role requires stakeholder collaboration, data governance, and strong analytical skills.

Qualifications

• Demonstrated SQL skills with experience extracting, transforming and analysing large and complex datasets.
• Proficiency in Python, R or an equivalent analytics language.
• Experience developing clear and effective data visualisations using Power BI or a similar platform.

Responsibilities

• Develop scalable analytics, reporting assets, data pipelines and automated solutions that support reliable and repeatable business insights.
• Analyse customer, collections and debt performance to identify trends, risks, opportunities and underlying drivers.
• Translate business questions into analytical solutions using exploratory analysis, segmentation, modelling and statistical techniques.
• Evaluate initiatives and track their impact on debt, payment, customer and operational outcomes.
• Partner with Credit & Affordability stakeholders to turn analytical findings into practical recommendations.
• Maintain strong data quality, governance, documentation and analytical standards across reporting and data assets.

Skills

SQL

Python

Power BI

Analytical Thinking

Stakeholder Engagement

Communication

Credit Risk Analytics

Job description

Join the change. Electrify your future!

We’ve been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we’re moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you’re on-site, in the office, or somewhere in between, you’ll find opportunities to grow your career here. You’ll work with a team that’s passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

AGL’s Credit Data & Governance team have an exciting permanent opportunity for a Data Insights Analyst.

Based in Melbourne, you’ll turn complex data into actionable insights that improve credit and collections decisions, payment outcomes and support for customers.

You’ll investigate changes in customer and debt performance, identify trends and root causes and help to translate insights into practical actions to achieve real commercial and customer outcomes.

What you’ll do:

• Develop scalable analytics, reporting assets, data pipelines and automated solutions that support reliable and repeatable business insights
• Analyse customer, collections and debt performance to identify trends, risks, opportunities and underlying drivers
• Translate business questions into analytical solutions using exploratory analysis, segmentation, modelling and statistical techniques
• Evaluate initiatives and track their impact on debt, payment, customer and operational outcomes
• Partner with Credit & Affordability stakeholders to turn analytical findings into practical recommendations
• Maintain strong data quality, governance, documentation and analytical standards across reporting and data assets

What you’ll bring:

• Demonstrated SQL skills with experience extracting, transforming and analysing large and complex datasets
• Proficiency in Python, R or an equivalent analytics language
• Experience developing clear and effective data visualisations using Power BI or a similar platform
• Analytical and problem-solving capability, with the ability to identify root causes and turn complex information into actionable insights
• Stakeholder engagement and communication skills, including the ability to explain technical findings to non-technical audiences
• A proactive, adaptable and collaborative approach, with the ability to work independently and deliver measurable outcomes
• Experience in credit risk, collections, customer analytics, energy or banking will be highly regarded

Applications close 21 September.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Credit