Data Centre Manager (NV1/NV2 Cleared)

CDC Data Centres; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

CDC Data Centres, Australia's leading operator of sovereign, secure data centre facilities, seeks a Data Centre Manager to ensure multiple ACT sites are operational, maintained and secure in line with best practices.

The role focuses on delivering exceptional customer service, coordinating with the client and internal teams, and ensuring assets, capacity, and security are managed to ITIL standards. A Defence services background is preferred.

Qualifications

• Experience providing services to Defence or Defence Industry.
• Good knowledge of ICT hardware and incident management.
• Strong understanding of networking over copper and fibre.
• Willing to work on-call and flexible hours.

Responsibilities

• Monitor Data Centre environment via DCIM tools including rack temperature and power.
• Manage Data Centre assets and rack inventory.
• Plan capacity using DCIM for space, power and ports.
• Perform patch management and vendor coordination.
• Ensure Data Centre security, site access, and incident response.
• Coordinate maintenance with customers and contractors.
• Contribute to change management and ITIL aligned processes.
• Deliver reports and service delivery processes.
• Meet service level agreements and liaise with delivery teams.
• Maintain accurate record management.

Skills

ICT hardware

Networking

Incident management

Stakeholder coordination

On-call readiness

Tools

DCIM Tools

Job description

Make your mark in this exciting opportunity to work at Australia's leading data centres.

• Competitive Salary Package on offer
• Initial 12 Month Fixed Term Contract
• Active NV1/NV2 Clearance Required

About us;

Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team. Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Data Centre Manager who will be responsible for exceptional customer service and engagement to one of our key clients. The incumbent will ensure multiple ACT sites are operational, maintained and secured in line with best practice.

Key responsibilities include:

• Monitoring of the Data Centre environment via DCIM Tools, including rack level temperature & power, chillers, generators, switches, pumps and Data Centre power.
• Management of assets within the Data Centre by maintaining an accurate list of Data Centre racks and hardware via DCIM Tools.
• Utilise DCIM Tools for capacity planning including physical space, power and network ports available in racks.
• Data Centre patch management including providing support to the customer.
• Data Centre security management including providing site access to people on the approved access list and escorting personnel during incidents and emergencies.
• Providing Data Centre infrastructure maintenance by working with the customer to confirm that maintenance contractors have performed scheduled maintenance.
• Contribute to Data Centre change management system inputs and action requests resulting from the change management system.
• Provide clear communication to management and tower delivery teams on incidents within the Data Centre.
• Create and assist with the creation of service delivery and operational processes, procedures, and reports.
• Deliver services to adhere to ITIL and define ITIL best practices that can be incorporated into the operational running of the Data Centres.
• Meet CDCs service level agreements and assist the delivery team in meeting service level objectives.
• Act as the central point of coordination for all Data Centre related incidents.
• Follow correct site-specific delivery procedures and record management procedures to ensure information is accurate and handled correctly at all times.

About You:

• Experience providing services to Defence as part of Defence or Defence Industry.
• Good knowledge of ICT hardware to assist with incident management, good understanding of networking and communications over copper and fibre.
• Be available to work on call hours when required and maintain the ability to work flexible hours when required
• Ability to coordinate with multiple stakeholders both internal and external

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.