Data Center Technical Operations Engineer, InfraOps DCEO, AWS Data Center Engineering Operations

Amazon Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Corporate Services Pty Ltd in Sydney is seeking a Data Center Technical Operations Engineer within InfraOps DCEO to manage data center engineering operations, risk mitigation, and maintenance of critical infrastructure.

You will participate in 24/7 shifts, manage contractors and vendors, generate performance reports, and collaborate with IT DC managers to optimize safety, reliability and efficiency across facilities.

Qualifications

• High school diploma or equivalent in engineering or trade certification.
• Trade certificates in electrical, mechanical, or hybrid engineering.
• Engineering degree preferred but not mandatory.

Responsibilities

• Participate in a 24/7 rotating shift pattern.
• Assist on-site management of contractors, sub-contractors and vendors ensuring compliance with practices and local legislation.
• Maintain performance benchmarks, analyses, and reports on critical facility infrastructure operations and maintenance.
• Generate Change Management requests and Incident Management tickets for events managed by DCEO.
• Coordinate projects with DC managers and other business leaders to optimize safety, performance and efficiency.
• Produce and maintain documentation related to business and facility operations.
• Install racks and provide power/cooling within constraints.
• Manage routine maintenance and emergency services on critical systems (switchgear, generators, UPS, chillers, CRAC, BMS).
• Assist with design, commissioning and expansion of new facilities.
• Assist with asset management and inventory control.
• Attend Construction & Operational Meetings and ensure SLA compliance.
• Interface with Infra Ops teams for day-to-day requirements and issue resolution.
• Deliver exceptional customer service and satisfaction.

Skills

Data center engineering

Electrical engineering

Mechanical engineering

Education

High school diploma or equivalent

Trade certification in engineering related discipline

Engineering degree (preferred)

Job description

Data Center Technical Operations Engineer, InfraOps DCEO, AWS Data Center Engineering Operations

Job ID: 10580799 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Facility Engineer will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

Responsibilities include:

• Participate in a 24/7 rotating shift pattern
• Assist in the on-site management of contractors, sub-contractors and vendors, ensuring that all work is performed is in accordance with established practices, procedures & local legislation.
• Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.
• Generate Change Management requests & Incident Management tickets for events that DCEO are responsible for managing.
• Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
• Contribute towards producing and maintaining documentation relevant to business & facility operations.
• Responsible for the installation of the racks and the provision of power/cooling within its constraints.
• Be involved with the management of both routine maintenance and emergency services on a variety of critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Assist in the design, implementation, commissioning and building out of new facilities.
• Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management.
• Attend and participate in regular Construction & Operational Meetings as required.
• Assist with Work Order compliance to ensure all contractual SLAs are achieved.
• Interface with Infra Ops teams for day-to-day operational requirements.
• Assist in the resolution of any infrastructure engineering or services issue.
• Delivery of exceptional customer service and satisfaction.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon(gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advanced resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• High school or equivalent diploma in an engineering related discipline(electrical/mechanical/hybrid/other iteration of engineering) AND/OR
• Trade certification in an engineering related discipline (electrical/mechanical/hybrid/other iteration of engineering)

Preferred Qualifications

• 2+ years of data center engineering experience
• Engineering degree of the aforementioned engineering related disciplines

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.