Data Center IT Support Engineer, Data Centre Operations

Amazon Web Services (AWS); Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Amazon Corporate Services Pty Ltd in Australia is seeking Data Center Technicians to install and troubleshoot infrastructure in our world-class data centers. You will work on servers and network gear, perform remediation tasks, and collaborate with logistics and other teams to keep daily operations running smoothly.

The role involves shift work, physical lifting, and driving between sites with your own vehicle.

Qualifications

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Escalation point and technical troubleshooter for all systems and problems.
• Deep diving into Linux server issues.
• Remediation of physical layer outages, both systems and network.
• Remediation or recovery of physical power issues on racks and participate in data center power and cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• Install and configure racks of hosts in line with internal SLAs.
• Triage and resolve trouble tickets for all devices in your region.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts and spares.
• Enforcing Amazon's Security Best Practices.
• Interact with third party vendors and contractors.
• Engage with Remote Hands and Eyes in EU Regional Cloudfront POPs.
• This position also has a physical component requiring the ability to lift and rack equipment using our lifting equipment.
• It may require working in cramped spaces or in elevated locations while adhering to health and safety guidelines.

Skills

Hardware troubleshooting

Networking experience

Education

High school diploma

Job description

Description

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company. You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges. Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

Key job responsibilities

• Escalation point and technical troubleshooter for all Systems and problems.
• Deep diving into Linux server issues.
• Remediation of physical layer outages, both Systems & Network.
• Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
• Shift work (4 days on and 4 days off including night shifts on a rotational basis).
• Install & configure racks of hosts in line with internal SLAs.
• Triage & resolve trouble tickets for all devices in your region.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts & spares.
• Enforcing Amazons Security Best Practices.
• Interact with third party vendors & contractors.
• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
• This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
• It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

Basic Qualifications

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Corporate Services Pty Ltd

Job ID: A10582288