Data Center Operation Technician

Amazon Web Services (AWS); City of Port Phillip; On-site; AUD 65,000 - 90,000; Full time

Job summary

AWS seeks a Data Centre Technician to support global cloud infrastructure in Australia. The role includes installing server racks, performing structured cabling, and maintaining asset records in the data centre. You’ll troubleshoot server hardware, fibre, and network systems to ensure reliable performance.

You will manage trouble tickets, escalate high-severity incidents, and assist Linux-based diagnostics in a fast-paced, security-conscious environment.

Qualifications

• Hold or be able to obtain Australian Government Security Vetting Agency clearance.
• Experience with server hardware, fibre, and network troubleshooting.
• Ability to cover a 24x7 shift rotation in a fast-paced environment.

Responsibilities

• Install server racks and perform structured cabling.
• Troubleshoot server hardware, fibre, and network systems to ensure reliability.
• Manage trouble tickets and escalate high-severity incidents; support Linux diagnostics.

Skills

Driver's license

Hardware troubleshooting

24x7 shift rotation

Linux/Unix administration

TCP/IP networking

L2/L3 networking

Data center experience

Tools

Linux/Unix administration

Job description

Overview

Join Amazon Web Services as a Data Centre Technician, where veterans can apply their discipline and technical skills to maintain critical cloud infrastructure while gaining in-demand experience and strong career growth opportunities.

About the organisation

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

The role

To be eligible for this role you will need to hold or be able to obtain an Australian Government Security Vetting Agency clearance. See link for specific details of suitability (https://www.agsva.gov.au/applicants/eligibility-and-suitability). The Infrastructure Operations team is seeking Data Centre Technicians to join our expanding team. As a Data Centre Technician, you'll troubleshoot and resolve a range of infrastructure issues including server hardware, fiber, networking, and related problems. If you have experience applying structured IT concepts, such as system architecture and network communication models—to troubleshoot and solve complex technical problems, we’d like to hear from you.

Skills and experience

As a Data Centre Technician within Infrastructure Operations at Amazon Web Services, you will help build, deploy, and maintain the physical infrastructure that supports global cloud services. Your responsibilities include installing server racks, performing structured cabling, and maintaining accurate capacity and asset records within the data centre. You will troubleshoot and resolve issues across server hardware, fibre connections, and network systems to ensure reliable performance. The role involves managing and prioritising trouble tickets, escalating and resolving high‑severities incidents, and supporting Linux‑based system diagnostics. Working on a 24/7 shift rotation, you will operate in a fast‑paced environment with strict security and safety standards, including handling equipment.

Requirements

• Valid and active driver's license
• Experience with computer hardware troubleshooting and repair
• Ability to cover 24x7 shift rotation

Preferred Qualifications

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
• Knowledge of Linux/Unix Administration

Job details

Vacancies: 5